In this episode, I sit down with Terri Wada (https://www.linkedin.com/in/terriwada/), President of Collabo Creative (https://collabocreative.com/), a Service Design company that partners with service-conscious organizations desiring to create exemplary customer experiences and grow customer loyalty. We dive into what is Design Thinking. We go deeper into design thinking steps and practical examples. Special Guest: Terri Wada.