Connie Heflin is Executive Director of Super Shot, a grassroots organization that provides immunizations. She's a master class in collaboration, so you wouldn't expect  her to be at the center of any controversy - but that's where she found herself after COVID-19. Connie shares what she learned from working through a crisis, and the need to remain flexible when working with your community. If you're a grassroots leader - or maybe facing a little bit of controversy yourself - this one's for you.