All of the retailers we work with are so busy. The service department seems to be a universal challenge for all - staffing, sourcing parts for repairs, scheduling and communicating with customers, walk-ups... these are wild times for sure. While discussing ways we can help, our recently released Service Appointments tool came up as a way to possibly reduce phone calls and walk-ups for service by offering a simple way for customers to book dropoff times for repairs and service.

This feature has been released (in beta) to all SmartEtailing website clients as part of existing subscriptions at no additional cost. Learn about setup and use in this Help Center article that includes a "How To" video. Our Client Success team is here to help with setup and implementation questions.

We also publish Up Next on our YouTube channel if you'd like to watch while you listen. Here is our Up Next playlist and a link to this episode.