If you have ever wondered what a business value assessment (BVA) can do for your IT projects, you are in luck. Gary Symes, director of value creation at Zscaler, joins the show to walk us through how it's done, detailing the work of the Value Creation team. He covers when it makes sense to build the economic rationale for transformation projects, what is needed from a client point of view, pinpointing important value drivers, industry-level observations, and lessons learned for IT leaders based on hundreds of BVAs performed every year.