Guests:
- Kristyn Leffler, Resurgent Capital Services
- Michael Meyer, MRS BPO
- Matt Scott, Emprise Technologies

DISCUSSION TOPICS
- Two-thirds of consumers prefer speaking with a chatbot than browsing a website (https://venturebeat.com/2022/02/25/report-two-thirds-of-consumers-would-rather-use-a-chatbot-than-browse-a-website/). How can chatbots be deployed within the ARM industry. How can information on a collector’s website be made more readily available? How do voice assistants fit into this conversation? (https://venturebeat.com/2022/02/27/why-voice-assistants-could-be-the-future-of-user-experience/)
- 19% of consumers are late paying their bills because the portals they are trying to access are too complicated, so they give up (https://www.accountsrecovery.net/2022/03/02/consumers-want-reminders-to-help-them-avoid-making-late-payments-survey/). What can be done to make sure portals for companies in the ARM industry are not complicated?
- If you were to build a new agency, from the ground up, how different would it look from the agencies in operation today?
What is one question you would like to ask the panel? What do you want to know more about?
- What is the most important software/app that you use to help you stay organized and be productive?
- A discussion on voice assistant integrations etc. we’ll need to/want to address the topic of business resource allocation and how to build internal support for these IT projects. - InfoSec -- the heightened awareness of cyber attacks in the current global climate