Guests:
- Kristyn Leffler, Resurgent Capital Services
- Sameer Maini, State Collection Service
- Matt Scott, Emprise Technologies

DISCUSSION TOPICS
- I did a survey during a webinar this week and the number of companies communicating with consumers via email was twice as high as the number of companies communicating via text message. Why do you think that is? Is email a more effective channel?
- Three-quarters of consumers prefer to do their banking digitally (https://www.pymnts.com/news/digital-banking/2022/pymnts-data-more-than-three-quarters-consumers-prefer-digital-banking/), but more people prefer to use apps than websites. Since most companies in the ARM industry don’t have apps, how can they make sure that their websites are as user friendly as an app is? What are some of the stumbling blocks that need to be overcome?
- Ransomware attacks increased 78% in 2021, and the average ransom payment increased fivefold (https://venturebeat.com/2022/04/28/report-78-increase-in-ransomware-attacks-in-last-year/). But most companies in the ARM industry believe that something like this won’t happen to them. Are they being naive?
- Google has announced it will remove contact information, like phone numbers, from its search results, when consumers request it (https://www.accountsrecovery.net/2022/04/29/google-to-start-wiping-contact-info-from-search-results-at-consumers-request/). Do you think this will impact collection agencies’ skiptracing efforts?
- An app or software you would recommend to the audience. Something to help them be more productive, improve communications, stay organized, or help them in their daily lives.