DISCUSSION TOPICS
- As technology becomes more prevalent and sophisticated, are you seeing any changes to how those systems are onboarded? Is it getting more technical? 
- What types of integrations or software present the greatest challenges when installing or onboarding? 
- Do you find that the service providers are adequately equipped to provide enough support and resources? Is there information you wish you were told in advance? 
- Is there more than one right way to onboard new software or services? What have you found to be the most important steps of the process? Do companies tend to go too fast or too slow? 
- Who from within an agency needs to be involved in the onboarding process? 
- Are there ways to salvage onboarding experiences that are not going well?
- What has been your best/worst onboarding experience?