Julie: “So, let me get this straight. You intentionally ruined my perfectly fine pump to create a defective pump so that our customers would be forced to use more of our product? And for that, you won the Best Product Design award?”

Jim: “Along with a $20,000 bonus.”

Julie: “How do you sleep at night?”

Jim: “Haha. I stuff my pillow with thousands of dollar bills. Sleep like a baby."