Join Lee as he explores the importance of trust in leading change. He introduces the concept of the trust equation, which includes reliability, credibility, intimacy, and self-orientation. Lee discusses three key aspects where trust is crucial: trust in the change facilitator, trust in the business, and trust in the solution. By building trust, leaders can successfully navigate organisations and achieve their desired outcomes.

KEY TAKEAWAYS

• Trust is a crucial factor in leading change and solving business problems. It is determined by the other person and can be influenced by factors such as reliability, credibility, intimacy, and self-orientation.
• Trust can be assessed in three aspects: trust in the change facilitator, trust in the business, and trust in the solution or answer being provided.
• To increase trust in the change facilitator, individuals can focus on being reliable, credible, building relationships, and demonstrating that the change is for the benefit of others.
• Trust in the business can be enhanced by demonstrating reliability in past change initiatives, credibility in achieving goals, building intimacy and alignment with employees, and showing that the change is not solely for the business's benefit.
• Trust in the solution or answer can be strengthened by providing evidence of its reliability, establishing credibility, fostering intimacy and interest in the solution, and clarifying who will benefit from its implementation.

BEST MOMENTS

"Trust is seen in the eyes of the other person, trust is something that's given by the other person."

"Does the person or do the people trust the business in seeing the change through?"

"Does the person or people trust the solution or answer that's being provided to overcome the challenge?"

"Often we can largely influence our own levels of trust as the change facilitators or leaders of change."

"Trust is seen and scored through the eyes of the other person, not you."

Business Problems Solved Podcast

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.