Lee explores the concept of operational excellence through the lens of two renowned entrepreneurs, Steve Jobs and Richard Branson. He talks about the importance of connecting the dots in operational excellence, drawing on the wisdom of Jobs and Branson.

Through examples and practical insights, listeners are encouraged to connect the dots between tools, behaviours, and environments to drive success in business operations. The episode underscores the need to start with the end in mind, as advocated by Stephen Covey, and to always be connecting dots to create a conducive environment for achieving business goals.

KEY TAKEAWAYS

• Continuous Improvement: The key habit within operational excellence is the habit of continuous improvement, engaging people, and striving for excellence in all aspects of the business.
• Connecting Dots: The importance of connecting the dots between different elements in a system to achieve a particular destination, as emphasised by successful entrepreneurs like Steve Jobs and Richard Branson.
• Reflecting Backwards: Understanding that one can only join the dots looking backwards, as plans may change and evolve, highlighting the importance of reflection and learning from past experiences.
• Creating the Right Environment: Focusing on creating the ideal environment through connecting the right dots, including leadership behaviours, visual performance boards, and metrics, to drive engagement and achieve business targets.
• Start with the End in Mind: Emphasising the concept of starting with the end goal in mind and connecting the dots looking back to create a path towards success and making a difference in the business.

BEST MOMENTS

"Fundamentally, it's about the habit of continuous improvement and the habit of engaging people."

"You can only join the dots looking backwards... the plan's out of date."

"Always be connecting dots... you have to stop at a particular point."

"If you create the right environment, then people will behave in a particular way."

"Start with the end in mind, connect the dots looking back."

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.