When does Lean Change Management NOT work? I've had this question a number of times over the years. While we're obsessed with wanted the best practice framework that always ensures successful change, I think we all know that's impossible.

Here are a few stories where no matter what I did, nothing worked!

00:00 - About the Show
01:16 - Story #1: Always trust your gut!
09:43 - Story #2: You treat your people like CRAP and you should be ashamed!
13:21 - What's the change agent's responsibility?
13:45 - Failure to Launch, without Mathew or Sarah