In Episode 1 I introduce myself and why I'm in love with all things CX.

We explore how CX has changed in the last few years and how it can become YOUR competitive advantage in today's saturated market.

I share personal examples and stories of Good, Bad, and Ugly CX experiences.

We explore some actionable items on how to improve your CX. I give some tips to leaders and some tips to project managers.

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Cited Sources:
Stats about businesses and how many SAAS Applications they use