In part 1, the Director of Partnership at OpenBots, Savannah Bell, shares the common challenges that citizen developers face.
What is a citizen developer? They are business professionals with limited development experience who can build automations using a low-code RPA platform like OpenBots.
“A handful of organizations are moving towards this idea of citizen developers where business users that don’t necessarily have a tech background are implementing RPA within their individual workflows,” says Bell.
If an organization has a development team, they are generally busy with their day-to-day tasks and have limited capacity to devote to RPA. In cases like these, citizen developers can assist with RPA implementation by automating tasks involving Microsoft office. Simple automations are great base hits for organizations that are new to RPA.
Companies looking to create an enterprise-level RPA program will need to set up a Center of Excellence (COE). In addition, using citizen developers to develop automations can work well initially, but creating a truly tailored program will require support from experienced RPA developers.
“I think oftentimes organizations are excited to jump in and start automating…but there’s so much leg work that needs to be done ahead of time,” says Bell. “Organizations will purchase a large amount of bot licenses expecting to enable all their citizen developers to be able to develop, and then those licenses sit on the shelf,” she explains.
For citizen developers who are looking to level up their RPA skills, OpenBots has an excellent training program for teams and organizations.
Learn more: https://openbots.ai/rpa-training/
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