In this episode, Tracey and Dan talk about journey mapping and the value it can provide to your organisation when you get to see things through your client's eyes.

Here’s a taste of what Dan and Tracey cover in the conversation.

• How journey mapping can benefit your organisation and can help you to see your entire service offering from a strategic point of view.
• The different types of journey maps and how to use them. Including the difference between a Journey Map and a Process Map
• The process of creating a journey map (Steps, tips, and tools you can use to create them).

Links from the episode​

• U.N Women Australia Journey Mapping Case Study:Click here
• The 'Innovate for Impact Self-Assessment':Click here
• Impacto Consulting on LinkedIn: Click here