Questions

• rapport/greeting question

• “I saw your policy termed and was calling to make sure everything was squared away. Did you cancel due to $$ issues or not sure if you need it anymore?…. (Listen)”

• listen for real answer

• “okay before we solidify I want to double check if we owe you any money. Do you remember what type of coverage you have?”

• remind them and run through the coverage

• ask questions to see if we owe money for claims.

• if no claims “fantastic, since you have stayed healthy you’ve been saving for x months. “

• remind how ROP works and how much they saved up.

3 options for coverage change

1- reinstate you where you were and keep coverage where it was. (For folks who forgot why they had it)

2- reinstate for a lower level of coverage & at least protect your ROP (folks with money issues)

3- cancel outright, but with not being at the 25 year mark you would lose the $x you’ve paid so far. Which in that case you were simply paying for peace of mind like any other insurance