We have all had those clients that we would call angry, demanding, or unreasonable. However, there is a simple solution to diffusing these clients before jobs get difficult. The "Closed Loop Theory" is the idea that when a client has a question or expectation about their job a loop is created that doesn't close until they are satisfied. For example, the cable company tells you they will come out to your house between 9am and 12pm, but they still aren't there and it is 12:30pm. This same frustration happens to your clients on job sites if they aren't properly updated on the progress of their jobs. In this episode, the guys discuss the theory in full and how you can implement it into your company to keep your clients happy.

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