Setting expectations on a job, whether that's with crews or a client, is a true cheat code to making your clients happier and your job easier. The best way to do this is called a Client Engagement Agreement. It is a document you walk through with your clients before a project starts that sets the expectations of you, the client, and the crews. This removes doubt and questions from clients so they give you more leeway and trust. Listen to this podcast to learn why a CEA is important, how to create your own, and how to use it. 

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