In March 2020, Google Classroom’s user base grew from 30 million to hundreds of millions almost overnight. As schools closed, teachers needed new ways to conduct lessons and manage their work. This meant that Amanda Rosenburg, a Staff UX Researcher & Team Lead working on Google Classroom, had a lot of work to do. Research requests were suddenly piling up, and her team needed to execute quickly to help the product team adapt to new and unexpected challenges.

Amanda talked about…

• How she adjusted her research strategy to cover more ground, faster.
• Her biggest challenges, and the changes she’s sticking with.
• How students and teachers are coping with all this change.

Read the transcript here: 

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