Our guest this time around is Rebecca Wilde who has over six years in client-facing and Customer Success roles. Almost every CSM has their own take on QBRs, and we address some of the most common misconceptions in this episode, answering questions such as:

• What's in it for the customer?
• How can any decision maker attend all the QBRs from all of their vendors?
• How to make the most of your time with your stakeholders in a QBR