How to create a safe space for conflict and feedback with Claire Lew Guest Claire Lew (https://twitter.com/clairejlew): CEO of Know Your Team (https://knowyourteam.com/). Inclusion Card: The Whole Deck Summary In this final episode of Meetings Done Right, Noel and Ashley talk to Claire Lew of Know Your Team about creating a safe space for conflict and feedback within your company. Claire talks about how not to be a bad boss, and offers some specific tips on what it takes to be a good meeting facilitator, and suggests how much a good facilitator should speak. Claire also shares her worst and best meeting stories. Notes 01:08 - The Reason for Creating Know Your Team - Basecamp (https://basecamp.com/) 04:37 - Bad Bosses: Are We Someone Else’s Worst Boss?! * The Accidental Bad Manager (https://www.slideshare.net/marklittlewood/claire-lew-ceo-know-your-team-the-accidental-bad-manager) * Gallup Q12 Employee Engagement Survey (https://q12.gallup.com/public/en-us/Features) 09:08 - Being a Good Meeting Facilitator * Going First * Ask Good Questions * Communicating Opinion as Not to Sway Others 17:56 - Remote vs In-Person Meetings 20:32 - Worst Meeting: Letting Someone Go 22:01 - Best Meeting: When Things Get Done 23:20 - Meeting Tip: Defining a Purpose + Ask For Advice Rather Than Asking for Feedback Special Guest: Claire Lew.