Welcome to the C21SRE Foundation Series. Join Angela Fisher, Agent Development Director, and Dylan de Bruin, Broker-Owner, as they break down our core philosophy, unique approach to the real estate business, our practical strategies for helping agents build businesses, and more.

In this episode, we discuss how to create remarkable client experiences that defy expectations and leave a lasting impression. Learn about the experience economy and why satisfied clients rarely refer, understand the "front stage/backstage" concept and how to create value that is realized by your client, and learn how to conduct a front-stage audit that allows you to create a remarkable experience that turns clients