澳大利亚的公共交通供应商们正在努力消除障碍并为所有乘客提高便捷性。在这一集中，Rui将与阿德莱德有轨电车的乘客服务助理Arafat谈论阿德莱德地铁、公共汽车、有轨电车提供的无障碍服务 (adelaidemetro.com.au)。

About the guest speaker Arafat 是 Keolis Downer 的一名有轨电车乘客服务助理，他在阿德莱德公交部门工作。Arafat 会说英语、普通话和土耳其语。他很喜欢乘客服务助理的工作，因为他可以有机会接触和协助来自不同文化、说不同语言和不同需求的乘客。

(Public transport providers in Australia are trying hard to remove barriers and improve accessibility for all passengers. In this episode, Rui will talk with Arafat, who is a passenger service assistant at Adelaide Metro (adelaidemetro.com.au), about the accessibility services that Adelaide Metro provides.

About the guest speaker Arafat is a passenger service assistant from Keolis Downer and he works in Adelaide Metro. Arafat can speak English, Mandarin and Turkish. He enjoys working as a passenger service assistant as it provides him with the opportunity to engage and assist passengers who come from different cultures, speak different languages and may have different needs.

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