Experience Owner Kate Kronemeyer shares her thoughts on agile, empathy and a hyper-focus on the user. "Design is more disciplined than you think."

Other topics we touch on:

• Building empathy.
• Design is more disciplined than you think.
• With agile, everyone can help make things better.
• Satisfying the customer is EXCITING!
• Agile isn't just a process change. It's a personal transformation.
• Stay focused on the user - Literally walk a mile in their shoes.
• Learn more about your user than you think you need to know.
• Sometimes your user doesn't know what they need, and sometimes they don't know you have what they need.
• An exceptional user experience example - AirBnB