In the third and final episode of this re-released series, Carlos Hidalgo and David discuss importance of customer expansion and maintaining a strong customer experience.

Listen as David and Carlos discuss:

• What B2B and B2C companies can learn from each other.
• How you can evaluate and redesign your buyer's journey.
• The importance of a Chief Experience Officer role.
• Why you need to focus on customer retention and upselling.

Check out the resources mentioned:

• David Lewis' LinkedIn
• The D3 Methodology E-book
• David's Blog
• All D3 Resources
• Free Consultation with a Strategic Advisor
• 10 minute D3 Methodology Explainer Video
• DemandGen TV

To hear this episode and many more like it, subscribe on Apple Podcasts, Spotify, or on DemandGenRadio.com or search for DemandGen Radio in your favorite podcast player.