Digital Disruption: Recent Episodes
Chris Williams
Digital Disruption is a Podcast for Business leaders who are going through Digital Transformation.
Each episode of the Podcast I will bring you the stories of founders, CEO’s, innovative thinkers and the people at the grass roots level inside organisations driving through digital transformation and change. Sharing their stories, lessons learned and how they are successfully leveraging technology, to disrupt and drive through change.
About your host: Chris Williams has been helping enterprises and brands to innovate and adopt emerging technologies, driving through digital transformation and change for almost 20 years. Building new revenue streams and defining cutting edge solutions to complex problems. Chris founded and built one of the first management consultancy firms dedicated to supporting organisations going through Digital Transformation, servicing clients across multiple sectors in the UK, USA and Europe.
In this episode of Digital Disruption, we explore Agentic AI and its potential uses for the UK homebuying and property sector.
Host Pete is joined by Novus Strategy’s new CEO, Claire van der Zant to discuss how AI is evolving beyond chatbots and automation – now capable of taking initiative, making decisions, and linking complex processes across the housing chain.
We delve into:
- What Agentic AI is and how it works Real-world use cases in property, conveyancing, and lending
- Why the UK risks missing out on a £400 billion AI opportunity
- The importance of ethical AI adoption, transparency, and “humans in the loop”
- Practical steps for professionals looking to implement AI safely and effectively
Whether you're a lender, proptech founder, estate agent or conveyancer, this episode offers valuable insights into the future of AI in the property industry.
For more insights, visit our website or connect with us on LinkedIn.
- To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
- To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
#IndustryInsights #NovusStrategy #DigitalTransformation #Innovation #AI #FutureOfWork #HDI #HorizontalDigitalIntegration #DigitalIntegration #UKHomeBuying #UKHomeBuyingAndSelling #PropTech #Lender #PropertyMarket #DigitalMaturity #Interoperability
🔍 Is your digital strategy keeping up with the demands of today’s home buying journey?
In our latest Digital Disruption Podcast, we unpack Horizontal Digital Integration (HDI) — a game-changing strategy for UK lenders and ecosystem players.
🏡 The challenge? Internal optimisation has hit its ceiling.
💡 The opportunity? Collaborating left and right — across CRMs, brokers, estate agents and data sources — to unlock new revenue, reduce fallouts, and dramatically increase efficiency.
Key takeaways include:
🔹 How internal HDI streamlines underwriting and speeds up workflows
🔹 How external HDI enhances partner collaboration and customer acquisition
🔹 Why HDI is central to enabling AI, green lending, and future-proof operations
🔹 Practical steps to define and implement your HDI strategy
For more insights, visit our website or connect with us on LinkedIn.
- To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
- To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
#IndustryInsights #NovusStrategy #DigitalTransformation #Innovation #AI #FutureOfWork #HDI #HorizontalDigitalIntegration #DigitalIntegration #UKHomeBuying #UKHomeBuyingAndSelling #PropTech #Lender #PropertyMarket #DigitalMaturity #Interoperability
The property market is at a tipping point, and Horizontal Digital Integration (HDI) is set to transform the way lenders, brokers, and conveyancers operate.
🔑 Key Takeaways from Our Latest Podcast:
✅ HDI will drive predictability, allowing borrowers to select move-in dates with certainty.
✅ Lenders must shift from operational efficiency to customer-centric growth, using real-time data to offer in-life financial services.
✅ Interoperability is no longer optional—firms that fail to integrate will be left behind.
✅ Collaboration is key—2025 will test whether the industry is truly ready to embrace a connected ecosystem.
💡 The mortgage industry must take inspiration from e-commerce—those who move first in digital integration will gain a significant competitive advantage.
For more insights, visit our website or connect with us on LinkedIn.
- To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
- To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
#IndustryInsights #NovusStrategy #DigitalTransformation #Innovation #AI #FutureOfWork #HDI #HorizontalDigitalIntegration #DigitalIntegration #UKHomeBuying #UKHomeBuyingAndSelling #PropTech #Lender #PropertyMarket #DigitalMaturity #Interoperability
🚀 Government Data Sharing: The Future of Property Transactions? In our latest Digital Disruption Podcast, Pete Gatenby & Chris Williams break down the UK Government’s latest announcement on data sharing and what it means for lenders, brokers, and conveyancers. 🔑 Key Takeaways from This Episode: ✅ Faster, more efficient property transactions through digital integration. ✅ How Horizontal Digital Integration (HDI) will drive seamless data sharing. ✅ Opportunities for lenders & conveyancers to improve in-life servicing & customer experience. ✅ Overcoming transformation fatigue—will this initiative finally deliver real change? 💡 Is this the tipping point for a fully digital home-buying experience? Listen to the episode and find out!
For more insights, visit our website or connect with us on LinkedIn.
- To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
- To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
#IndustryInsights #NovusStrategy #DigitalTransformation #Innovation #AI #FutureOfWork #HDI #HorizontalDigitalIntegration #DigitalIntegration #UKHomeBuying #UKHomeBuyingAndSelling #PropTech #Lender #PropertyMarket #DigitalMaturity #Interoperability
In this New Year’s episode of the Digital Disruption podcast, hosts Chris Williams and Pete reflect on their 2024 predictions, analyse which came true, and set out their forecasts for 2025.
Key themes from 2024 included:
- AI Disruption: Rapid advancements in AI, particularly in lending and conveyancing, but live adoption in the market lagged behind its technical capabilities.
- New AI-driven Players: While no major challengers entered the mortgage lending space, AI-driven solutions emerged in adjacent markets, such as search and automation.
- Collaboration & Infrastructure Investment: Significant progress was made in fostering cross-industry partnerships, with initiatives such as HDI (Horizontal Digital Integration) accelerating interoperability.
- Faster Home Buying & Remortgaging: While industry discussions intensified, full-scale implementation of "remortgage in a day" and "sale in a week" remains aspirational.
- Organisational Readiness & Talent Shifts: Firms investing in digital strategies and trialling new technologies saw the most progress, with AI, ML, and automation skills becoming highly sought after.
Looking ahead to 2025, the discussion focused on:
- Customer-Centricity: A major shift towards putting consumers at the heart of digital transformation efforts.
- HDI Adoption: Horizontal Digital Integration will drive predictability, improve transaction times, and reshape vendor business models.
- Strategic AI & Automation: Greater investment in AI-driven automation, potentially leading to more end-to-end process automation in remortgaging.
- Blockchain & Secure Transactions: While advancements are expected, full blockchain-based property transactions remain unlikely this year.
- Data Standards & Upfront Information: The role of data integration and standardisation will accelerate, driven by initiatives like the Data Bill.
- Sustainability & the Connected Home: ESG factors and energy efficiency will begin to influence the mortgage and home-buying process.
Chris and Pete conclude by encouraging industry professionals to develop an HDI strategy to remain competitive and avoid digital transformation fatigue. They also note the potential impact of government housing policy in driving digital adoption.
For more insights, visit our website or connect with us on LinkedIn.
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- To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
- To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
- For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
In this 50th episode of the Digital Disruption Podcast, Pete and Chris along an expert cross-panel from across the UK Home Buying and Selling Industry, to answer the question: Will A Full End-To-End Digital Home-Buying and Selling Experience Become Reality?
We want to thank again our expert Panel Guests, who provided their key insight, including:
- Charlotte Raw, Head of Mortgage Lending, Newcastle Building Society
- Travis Scholes, Commercial Director, LMS
- Alastair Thornton, Director of Growth, Yopa
- Michelle Cutler, Chief Product & Technology Officer, Muve
Topics discussed in this live episode of the podcast include:
- Embracing Horizontal Digital Integration for better connectivity
- The role of Material Information in streamlining processes
- AI's impact and potential within property transactions
- Transformative digital shifts in UK home buying and selling
Key insights from the podcast:
- Six Steps to AI Strategy: The podcast outlines a structured approach to adopting AI, including identifying pain points, exploring creative solutions, prioritising actions and more.
- AI's Role in Home Buying: AI is positioned as a transformative tool to address inefficiencies in the home buying ecosystem.
- The Importance of AI Adoption: Organisations not embracing AI risk being outpaced by competitors.
For more insights, visit our website or connect with us on LinkedIn.
-
- To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
- To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
- For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
Key insights from the podcast:
- The Shift to Interconnected Systems: The market is moving from siloed "vertical phase" digitisation to the collaborative "horizontal phase" through Horizontal Digital Integration (HDI).
- Consumer and Market Maturity:
- Over 50% of home buyers are now "digital natives" demanding seamless, tech-driven experiences akin to e-commerce platforms.
- Vendors and market players now possess the technological readiness for interconnected systems.
- Potential opportunities with HDI: could increase efficiency, revenue, and consumer satisfaction through interoperability and data-driven insights.
Join Our 50th Podcast Episode Event: Be part of the conversation on December 5th! Register here: Eventbrite Link
For more insights, visit our website or connect with us on LinkedIn.
- To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
- To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
- For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
In this episode of the Digital Disruption Podcast, hosts Pete Gatenby and Chris Williams delve into the role of standardised, shareable data in transforming the home buying and selling process.
The discussion focuses on how the adoption of "Horizontal Digital Integration" (HDI) and data standards can significantly streamline transactions, reduce redundancy, and improve customer experiences in the UK property market.
Key points include:
- The Digital Disruption Newsletter: This monthly publication provides insights on digital transformation in home buying and selling.
- Importance of Data Standards: Implementing reusable data standards can eliminate repetitive tasks, like multiple ID checks, accelerating transaction times and enhancing efficiency.
- Benefits to Stakeholders: Lenders, brokers, and other actors stand to gain from increased predictability and interoperability. For example, lenders can better predict closing dates, enhancing customer experience and opening new revenue opportunities.
- Practical Steps for Industry Actors: The episode encourages stakeholders to map their data processes, collaborate within the ecosystem, and invest in technology upgrades to remain competitive.
Listeners are also invited to join the live recording event on December 5th 2024, celebrating the 50th episode of the podcast.
For more insights, visit our website or connect with us on LinkedIn.
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
In this episode of the Digital Disruption Podcast, Chris Williams and Pete Gatenby discuss the challenges and implications of a "strategic disconnect" in digital transformation within the home buying and selling market.
Building on their previous discussion about horizontal digital integration (HDI), they explore how a lack of understanding around HDI and poor communication between strategy and delivery teams can lead to serious consequences.
Key points include:
- Strategic Disconnect: A gap between an organisations strategic goals and the execution by implementation teams, often caused by poor communication and leadership.
- Importance of Interoperability: Aligning business and technical teams is critical to successfully navigating digital transformation and delivering on strategic objectives.
- Key Risks: The risks of not addressing strategic disconnects include disruption from competitors, loss of talent, and a poor customer experience.
- Health Checks & Decision-Making: Regular health checks and quick decision-making processes help prevent strategic misalignment, allowing businesses to stay competitive and agile.
The episode concludes with a reminder about the launch of Novus Strategy and Consulting’s printed newsletter, now available for free.
For more insights, visit our website or connect with us on LinkedIn.
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
In this episode of the Digital Disruption Podcast, hosts Chris Williams and Pete Gatenby delve into the topic of vertical fragmentation and its impact on the UK home buying process. They discuss how isolated digital solutions have led to inefficiencies, delays, and friction in transactions across the property market's ecosystem. With various actors like vendors, lenders, and property firms all affected, the need for a more holistic approach becomes clear.
Chris and Pete introduce Horizontal Digital Integration (HDI) as the solution to the current fragmentation. They highlight the need for interoperability and collaboration across all parties in the ecosystem to improve the customer experience, maintain competitive advantages, and increase efficiency in decision-making. The conversation explores practical steps for businesses to begin implementing HDI, including conducting mapping exercises to assess existing technologies and identifying potential collaborative partners.
The hosts provide real-world examples of HDI in action, such as Zoopla's integration with mortgage brokers and LMS Connells' pilot focusing on upfront data sharing to streamline processes. They also emphasize that organizations of all sizes can play a role in this shift—even those without large technology teams.
The episode concludes with an open invitation for listeners to engage further on HDI and its potential to transform the property market. Additionally, they announce the launch of Novus Strategy and Consulting's new physical newsletter, offering unbiased insights and analysis to support digital transformation in the home buying sector.
This episode is a call to action for stakeholders in the industry to embrace HDI, leverage technology, and put the customer at the heart of their strategies.
For more insights, visit our website or connect with us on LinkedIn.
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
In this episode of the Digital Disruption Podcast, hosts Chris Williams and Pete Gatenby dive deep into the shifting landscape of the UK home-buying market, with a focus on the evolving demographic of buyers and sellers. As digital natives (millennials and Gen Z) become the majority in the property market, the demand for seamless, digital-first experiences is reshaping how transactions happen.
The discussion touches on critical topics such as:
- The importance of digital maturity across the home-buying ecosystem and how each component is ready for transformation.
- How demographic shifts—with over 80% of home buyers and movers soon being digital natives—are driving the need for a completely integrated, horizontal digital journey.
- The potential for disrupting the mortgage broker space with new technology and consumer expectations.
- The importance of in-life customer experience for lenders, who must adapt to the fast-paced, high-expectation environment of the next generation of buyers.
- Insights into cross-industry learnings, including lessons from the car-buying market, and how they apply to improving the home-buying process.
The episode highlights the opportunities for lenders and other stakeholders to stay ahead of the curve by embracing digital transformation, experimenting with new technologies, and focusing on improving transaction times and customer satisfaction in a rapidly changing market.
For more insights, visit our website or connect with us on LinkedIn.
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
In this episode of the Digital Disruption Podcast by Novus Strategy, Pete Gatenby and Chris Williams discuss how to leverage two simple models that can accelerate your digital transformation and save you time and money. The first is the Investment Versus Impact framework, where Pete and Chris share some key insights and methods on using this model and how you can quickly begin to outpace competition.
The second, is ownership versus access.
Should you own your IP, build your own teams or outsource, leveraging others IP. Pete and Chris break down the approach and share how progressive organisations quickly determine the best route.
For more insights, visit our website or connect with us on LinkedIn.
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
In this episode of the Digital Disruption Podcast by Novus Strategy, Pete Gatenby and Chris Williams discuss how to prepare your business for digital transformation and disruption in the home buying sector. Learn about AI readiness, data organisation, agile methodologies, and building high-performing teams. Discover the importance of business readiness and technology delivery in achieving successful digital transformation.
For more insights, visit our website or connect with us on LinkedIn.
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
In this episode of the Digital Disruption podcast by Novus Strategy and Consulting, Pete Gatenby and Chris Williams discuss the alarming rise in conveyancing scams, with a 29% increase reported by Lloyd's Banking Group.
We delve into the role of digital transformation in the home buying sector, focusing on innovative solutions to enhance security and efficiency. Learn how digital conveyancing solutions and risk management can protect consumers and streamline the mortgage process.
For more insights, visit our website or connect with us on LinkedIn.
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
Explore the pivotal role of building societies in the UK's home buying sector and the digital transformation journey they undertake. This episode of the Digital Disruption Podcast, presented by Novus Strategy, delves into the challenges of interoperability, the importance of digital readiness, and innovative strategies for legacy technology integration. Discover how to navigate vendor selection and harness the right talent for a successful digital overhaul.
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/26212474/admin/feed/posts/ or email us at hello@novus-strategy.com.
Agile Transformation in UK Mortgage Sector: Building High-Performing Teams
Description: Dive into the heart of digital transformation within the UK mortgage and home buying sector with Novus Strategy. In this episode of the Digital Disruption podcast, hosts Pete Gatenby and Chris Williams share invaluable insights on the pivotal role of people in driving technological advancements. Discover strategies for assembling high-performing teams, adopting agile methodologies, and crafting a clear transformation roadmap.
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
Discover the future of UK home buying with Novus Strategy's latest Digital Disruption Podcast episode. Join Pete Gatenby and Chris Williams as they delve into the digital transformation of the conveyancing process, aiming to streamline mortgage transactions and improve customer experiences.
Learn about the critical role of data-driven decision-making, the importance of market collaboration, and the innovative technologies shaping the legal tech landscape for conveyancers.
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
Discover how AI is revolutionising credit scoring and lending decisions in the UK mortgage sector.
In the latest episode of the Digital Disruption podcast, join Pete Gatenby and Chris Williams as they delve into the transformative power of AI in credit scoring and lending decisions within the UK mortgage sector. This insightful discussion uncovers how artificial intelligence is not just reshaping the way we approach mortgage applications but is also setting the stage for a more efficient and customer-centric home buying experience.
Highlights of the episode include:
- The impact of Nvidia's advancements on programming and AI accessibility.
- How AI can democratise credit access and redefine lending criteria.
- The importance of synthetic data in developing AI-driven proof of concepts.
- Collaborative strategies for industry stakeholders to embrace AI innovations.
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
In this weeks episode we focus on the hot topic of interoperability.
Across the Mortgage and Home buying landscape, collaboration is a key driver in delivering a better experience for the consumer. But how should Lenders, Law Firms, Vendors and other stakeholders approach building a connected eco-system?
In this episode Pete and Chris discuss the current landscape and how the future landscape looks, covering off what you should be considering and the steps you should be taking.
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
In this episode we look at how to leverage continuous improvement cycles to accelerate your adoption of digital technologies.
Importantly, we deep dive into how you can use digital maturity measures to identify where there are gaps in your processes and what technologies you need to help improve things.
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
Value Stream Mapping is the process of understanding where the value is within the processes that underpin your business operations.
In the context of the Home Buying sector, Lenders, Law Firms, Brokers and pretty much any stake holder within the eco-system servicing the borrower or seller can use this framework to help identify and prioritise where they can leverage technology to drive efficiency.
In todays episode, we deep dive into what VSM is, how you can use it and what steps to take to start leveraging it in your business today!
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
Leveraging No Code & Low Code Platforms to Accelerate Digital Transformation in the Home Buying sector is todays topic of discussion. Pete questions Chris about the opportunity for all stake holders across the eco-system and what you can be doing to leverage this technology.
Chris covers:
- What is Low code and No code environments
- Approaches to using it for companies of all sizes
- How to innovate and incorporate quickly into your company to improve processes
- Use case development and identifcation
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
Happy New Year, it's our first episode for 2024 and we're talking predictions and what we think are the key trands to look out for.
In this episode Pete and Chris give their views on the key things to look out for in 2024 to include:
- AI and how it will continue to drive change
- Leveraging tech in a tough market
- The importance of human capital
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
Because of their ability to innovate and adapt, digitally mature organisations are 26% more profitable than their peers.
In this episode Pete and Chris deep dive into how to measure your Digital Maturity and leverage the Novus Digital Index to help you:
- Gain a competitive advantage
- Accelerate you digital transformation
- Where you should be focusing technology assets
- Improve your ability to respond to chaning market conditions
- Plus much more
To gain access to the NDi (Novus Digital Maturity Index) you can download it for free here: https://www.novus-strategy.com/ndi-download/
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
Exploring Artificial Intelligence and Machine Learning in the Mortgage and Home buying sector is a hot topic! In this episode Pete and Chris deep dive into how AI & ML and the steps you can be taking to navigate around the hype and steer a course directly to deliverying value.
Topics of discussion include:
- What frameworks to utlise to help you navigate the AI & ML
- The changes and advancements you need to be aware of and how they will impact you
- How to identify use cases within your organisation
- The key steps to take to start leveraging AI & ML
To discover more about how Novus can help you on your transformation journey visit www.novus-strategy.com
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
We're entering a new phase of transformation in the UK property industry and in this Episode Pete gets Chris to share a his insights covering:
- Current state versus future state and what exciting is coming down the track
- Where organisations should be focusing to avoid fragmentation
- The importance of collaboration
- The difference between vertical digitisation and the need for a horizontal approach
To discover more about how Novus can help you on your transofmration journey visit www.novus-strategy.com
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
Exploring the seamless integration of physical and virtual experiences, in this episode Pete and Chris deep dive into Hybrid Customer journeys.
Topics of discussion include:
- Main drivers for Hybrid Customer Journey
- Why getting right matters
- The importance of data and how to organise it
- Mapping the journey and hand off points
To discover more about how Novus can help you on your transofmration journey visit www.novus-strategy.com
To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
Sucheet Amin is a lawyer and the founder and CEO of inCase, a revolutionary award-winning mobile app platform for law firms looking to enhance their communication with clients.
The theme we explore in this episode is disruption in the legal space and the adoption of technology. We discuss:
- The challenges in the legal sector
- The role of digitial and the importance of adoption
- The 4 things to consider when deploying technology
- Why law firms must act now in improving client communciation
To find out more about inCase visit - https://www.in-case.co.uk/
To connect with Such Amin visit - www.linkedin.com
In this episode I'm joined by Travis Scholes, Commercial Director at LMS and a veteran of process effciency and customer experince.
Having spent over 15 years using lean and agile principles to maximise effciency within operations, all in fincial services settings, Travis brings a wealth of experince and knowledge around transformation.
Topics covered
- Transforming Conveyancing
- Ways of working
- Challenges faced and how to overcome them
- Importance of customer engagement
Travis' LinkedIn - https://www.linkedin.com/in/travis-scholes-85575718a/
LMS' website - https://corporate.lms.com/
Jon is a business agility practitioner, thought leader, and coach. Jon is the lead author of the award winning and bestselling 'Sooner Safer Happier: Patterns and Antipatterns for Business Agility' (IT Revolution Press, Nov 2020) and co-founder of Sooner Safer Happier Ltd, helping large organizations deliver better value sooner, safer, and happier through the application of better ways of working, including agile and lean principles and practices.
Topics
- Jon's book and his background
- OKRs and focusing on Outcomes
- Anti patterns and patterns for business agility
- Achieve big through small
- Building the right thing
- Creating a learning eco-system
Jon's LinkedIn - https://www.linkedin.com/in/jonathansmart/
Buy the book - Sooner, Safer, Happier
On todays episode of Digital Disruption I’m joined by Oli Cook. Oli is the Co-Founder and CEO of Ekko. You’ll have heard of challenger banks and fintechs, but Ekko is very different.
Ekko is the transformative app, debit card and ecosystem that turns the tide on climate change.
Topics
- What inspired the journey
- Role of fintechs in the green revolution
- How do you go about starting a challenger bank?
- What challenges have you faced?
- Lessons learned so far?
Oli's LinkedIn - https://www.linkedin.com/in/oli-cook-2ba72460/
Sign up to Ekko - https://joinekko.earth/
Typically invited by CEOs, Founders and HR Directors, Joanna provide Psychology and wellbeing services to executives and their teams.
For any business to thrive and survive, culture and the happiness and well-being of staff is a critical success factor. Operating at the meeting place of business and psychology, Joanna works with individuals and organisations to understand and navigate challenges to growth, fulfilment and vitality.
With over 20 years as a business professional, combined with her career as a cognitive and behavioural psychotherapist, Joanna has a unique perspective to become a catalyst for change in a meaningful, real-life way.
In this episode we talk about Psychology and wellbeing in the workplace and specifically how it relates to Digital Transformation.
Topics:
- Wellbeing in the workplace
- Those that say and those that do
- Success stories
- Top three things companies should do
Joanna's LinkedIn - https://www.linkedin.com/in/jowill/
Howard is an inspiring and passionate speaker, the Founder and CEO of FROM, The Digital Transformation Agency, a Wall Street Journal bestselling author, innovation consultant, and serial entrepreneur. IDG named him one of the “10 Digital Transformation Influencers to Follow Today”, and Enterprise Management 360 named Howard “One of the Top 10 Digital Transformation Influencers That Will Change Your World.”
In this episode we talk about Winning Digital Customers, the title of Howards Wall Street Journal best Seller.
Topics:
- The 5 step roadmap to thrive in the digital world
- Customer journey mapping, shifiting attention to outcomes
- Optimising for the short term
- Finding your innovation hero, the champion of change
Howards linked in - https://www.linkedin.com/in/tiersky/
Howards company website - https://www.from.digital/
Howards book, Winning Digital Customers - https://www.amazon.co.uk/
Today I'm joined by Andy Alderson, founder and CEO of Vanarama. Andy shares his story around how he has been accelerating their proposition during lockdown and how an AI bot sold 1121 vehicles!!
Agile innovation is about quickly delivering a new technology solution, testing its innovative capabilities and then scaling it.
Businesses today have to be able to adopt new technologies and ways of working to improve efficiency, deliver better services to clients and to maintain relevance across multiple channels and this need has been accelerated by the Coronavirus Pandemic.
Jac Hughes is a highly experienced agile coach who helps organisations to build high performing agile teams that deliver world-class services and products.
Working at the grass roots level inside organisations, Jac articulates with great clarity just what it takes to build agile teams. This is a great interview to listen to for anyone seeking to accelerate their agile transformation.
In this episode I share 4 steps to assess your readiness for transformation. Whilst most companies are on some form of digital transformation, their state of readiness is a key success factor.
Regular transformation audits (shared in last weeks episode)help identify readiness issues, so it's important know what steps to take to put in place that readiness to help accelerate your digital transformation.
Is your transformation on the correct path? Is it going to be successful?
In today’s episode I talk through 3 steps you should be taking right now to assess and audit your digital business transformation.
Now is a great time to evaluate your current position and begin to accelerate your transformation. But how can you do this? Listen to today's episode to discover the 3 steps you can take to audit your transformation.
In today's episode I interview Phil M Jones, the best selling author and international speaker.
Phil and I discuss the leading change and transformation and just how to engage customers on the journey.
Speed matters, a lot. In this episode I talk about accelerating transformation with a focus on leadership, strategy and implementation.
Now is a great time for organisations to audit their digital transformation efforts and look at how they can accelerate that journey.
William Owen, founder of digital consultancy Made by Many, joins me on this episode as we discuss digital business strategy and how organisations should really be approaching strategy.
William shares his thoughts and excellent examples of how to approach strategy as part of your transformation journey.
Bringing your people on the journey is about being an inspiring leader. To achieve this, you have to be able to communicate and deliver your message with impact.
The new normal is video conferencing, instant messaging and delivering core messages via digital means. Motivating, inspiring and leading through challenging times requires excellent communication skills, presentation skills and the ability to hold the attention of your audience.
Lorna is a heavy weight in communications, having trained in over 20 countries around the world over the last 28 years, Lorna has helped CEO’s to heads of state in transformation enabling them to lead change and transformation. Lorna shares with you her top tips to help you lead through in these challenging teams by ensuring your communication and presenting skills are where they need to be.
This Podcast is a recording of a webinar aimed at helping organisation navigate a course through the COVID-19 pandemic.
During this session I shared the tools and techniques to help you understand where opportunity exists in your organisation in a time of crisis.
Protecting revenue and cash is vital right now. However, being responsive to the ever changing situation is the key to survival and innovation will play a key part. Opportunity exists in your value stream.
I look at the 3 types of business value, how to understand & evaluate your value streams and how to map those value streams to identify key opportunity areas to innovate and generate revenues.
To watch the session visit https://novus-strategy.com/lunch-and-learn/
I recently gave an interview about what it takes to transform. I gave my views, insights and approaches on how I support organisations and what is involved. Whilst not a full deep dive, there are some great nuggets in here to help you on your journey, wherever you are right now.
Remaining relevant in any sector is key. Transformation doesn't happen by accident, it happens by design.
Today I'm joined by my good friend Chris Perks, Managing Director at ITG and in this episode we breakdown the key steps to designing a transformation and discuss the key differences between adaptation and innovation!
The headlines are full of stories of retail brands going out of business as digital technologies and online continue to disrupt.
Joining me on this episode is Simon Ward, the founder and CEO of ITG (Inspired Thinking Group). For 10 years ITG have been at the forefront of supporting retailers to innovate and transform. Simon shares his thoughts on innovation, keeping things simple and remembering is not all about technology!
Mustafa Zaidi is a highly experienced CTO having worked for both GE (General Electric) in the USA and Honeywell. He was once also my CTO before heading out to Malaysia where his now the CTO of Socar.
Mustafa shares his experience in what it takes to build agile innovation teams in both small and large companies.
Digital capabilities are what enable any organisation to innovate and are a key pillar when its comes to Digital Transformation.
The public sector can not only learn from, but also collaborate with the private sector when it comes building digital capabilities saving time and monday. In this episode I interview James Wilson from Assista Consulting, an expert in digital transformation within the Health Care sector.
Managing change is a critical part of any transformation. Implementing the right Culture and aligning the entire organisation is key to the success of any digital transformation.
In today's episode I'm joined by Joe McGourley. Joe is a highly experienced change manager having lead change programmes in major corporations. Joe and I discuss two of the six pillars of transformation, Culture and People and Business Alignment and what it takes to successfully manage change, sharing tips, tricks and learnings.
Are you fragile, or agile? Today's guest is James Studdart, AKA the Cynical Developer. James is a .NET developer, solutions architect and team leader based in the UK. A highly experienced Lead Developer working on the front lines of innovation, James knows a thing or two about what it takes to get innovation teams in place.
In today's episode James and I talk about agile innovation. James shares his perspective on building agile innovation capabilities and what it takes to build agile teams. We discuss Jame's talk titled "You're Fragile, Not Agile" and there are plenty of learnings for the senior leadership on what to do, and what not to do, when it comes to building Agile Innovation.
Culture and People are one of the six pillars of digital transformation. Transforming businesses requires high performing teams and a great culture.
In this episode I talk to Fiona Conway, Director of Customer Operations at Santander. Fiona shares her story and experience on taking large groups of people in a corporate environment and creating a great culture and high performing teams.
Taking a business on a digital transformation isn't easy, not least when its an organisation operating in a heavily regulated environment with lots of legacy.
In this weeks episode I interview Nick Chadbourne, CEO of LMS (Legal Marketing Services). Nick talks candidly about what it takes to lead a business through a transformation and the importance of innovation.
In this episode I introduce what this Podcast is all about, my background and the 6 pillars of digital transformation.
Each episode of the Podcast I will be bringing you the stories of founders, CEO’s, innovative thinkers and the people at the grass roots level inside organisations driving through digital disruption and change. Sharing their stories, lessons learned and how they are successfully leveraging technology, to disrupt and driving through change.