Dr Anne Tonkin, Chair of the Medical Board of Australia, reflects on Ahpra’s videos featuring first-person accounts of what it is like to be the subject of a notification, or a complaint, from the perspective of a registered health practitioner. In a discussion with Susan Biggar, she talks about what the Medical Board and Ahpra can learn from these accounts of their notification experiences and what could be done to improve it for all people involved in the process. Dr Tonkin also talks about changes that are already happening and what they mean for practitioners and the public.