This episode is one where I was much more affected by, purely due to my shock of the person I was dealing with and the manner in which they conducted themselves.

As you can guess with this particular episode, it's all about me ranting about how some customers who can become verbally abusive we can dismiss, for example a young kid who is unable to handle their alcohol can easily be dismissed however for a much more senior member of society who has no excuse for acting in such an obscene manner is hard to excuse.

The result of interacting with such customers can be challenging and in the moment unfair to the other customers that arrive soon after them because if we don't take a moment to just let that experience pass and find a way to set-it aside while dealing with customers unconnected to the previous incident, it could negatively impact their night just by the way treat them.

Ultimately it's all a learning experience and must remember to always maintain a level of professionalism for ourselves, the people connected to us and the venues and their customers we represent while on-shift.