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Video Episode: https://youtu.be/oH7FpvHOhVA

This is the story of Matt Smallman, author of “Unlocking Your Call Centre”, about how call centers can be security risks. Our discussion gives exclusive insight into how biometrics fail in security, problems with voice authentication and explore military tactics and biometrics.

We explore how to balance convenience with security, how to protect call centers from social engineering and ways to reduce cyber security risks in call centers without compromising the customer experience.

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