On this week’s episode of Retention Chronicles, we’re joined by Aaron Dungca, Director of Merchant Success at Rebuy, a personalization platform that creates intelligent shopping experiences. Aaron, Noah, and Mariah chat through;

• How merchant success and retention relate
• Taking a consultative approach to help rather than sell
• Creating lasting relationships
• What it means to have an intelligent shopping experience and how to create one
• KPIs to look for
• How to increase your AOV (average order value) and ROI (return on investment) on ad spend
• How to navigate building partnerships with other technologies vs building out product features

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Episode resources: The Leader Who Has No Title by Robin Sharma, The Customer Success Professiona’ls Handbook by Ashvin Vaidyanathan, How to Win Friends and Influence People by Dale Carnegie, Malomo Resource Library.