We learned about listening, now let's discuss how we can validate what our speaker is saying to us. We can narrow down emotions and tease out feelings that may have been expressed as anger or sadness but actually have a different root, such as fear or loneliness. Exploration into better conversation can improve communication. 
Take a listen.

Reach me: 
https://kathy@whilewerestillhere.com
https://grimtea.com