Torben currently fulfils the dual role of Country Manager (Australia & New Zealand) and Executive Adjuster with Integra Technical Services (Australia) Pty Ltd. He is responsible for the investigation of complex claims, while also leading and supporting a highly specialised Adjusting team across Australia and New Zealand.

Previously, he held the position of Head of Major & Complex Loss at Crawford & Company (Australia) Pty Ltd having responsibility for a team of 25 skilled/specialised Adjusters nationally who managed all commercial claims in excess of $250k. Prior to this, he worked at Crawford & Company (South Africa) Pty Ltd for some 17 years, specialising in the investigation of a wide range of complex insurance claims across the categories of Property, Liability, Construction, Engineering, Mining, Power & Energy and Marine & Transportation.

Torben talks to us about how he came to be in the insurance industry, his background in South Africa, his responsibilities at Integra and what attracted him to this role. Barry asks Torben his thoughts on what makes a great claims handler, who his biggest influences have been and the high/low points of his career.