Our second interview of 2022 sees Barry Jones talk to a seasoned claims broker, David Hair, Partner at Lockton. David has been in the market for over 4 decades specialising in particular in Financial & Professional Lines claims. Hear David talk about how he came to find himself in the industry, his view of what makes a great claims broker and what/who has influenced his career. David also talks about why Lockton is so successful and how it’s client-focused approach underpins that success. The role of the claims broker is to identify and deliver positive outcomes, but it is also incumbent upon today’s senior claims practitioners to ensure knowledge & skills transfer to the next generation. You will hopefully find this to be an interesting and informal chat.