Our first interview of the New Year was with Tobin Ryan, Head of Claims for Tokio Marine Kiln. Tobin started his London Market insurance career in 1990 and joined Tokio Marine Kiln in 2012. Tobin talks to us about what it’s like working for TMK and the culture and core values that are central to the firm and everyone who works there. He also talks to us about great people working in an empowered environment to deliver a client focussed claims management solution, his role as a leader and his mission to use the positive power of change to innovate solutions for the future. We also discuss his highs and lows, biggest influences and future aspirations. A really interesting and inspiring listen, especially for up and comers working in claims.