Digital personalization giants such as Amazon and Netflix have made delivering personalized customer experiences a non negotiable. Yet, too many organizations feel unprepared to meet shopper expectations or lack an effective digital personalization strategy. Perhaps you can relate?
In this episode, Ciro Greco shares practical guidance and digital personalization examples for big and mid-size companies to create personalized experiences at scale. Principally, he challenges the myth that you need Amazon-like volumes of behavioral data to deliver 1:1 digital personalization.
“A machine should think like a human as much as possible—not the other way around.”- Ciro Greco
Ciro Greco is Vice President of Artificial Intelligence at Coveo. He holds a PhD in Linguistics and Cognitive Neuroscience from Milano-Bicocca and worked as visiting scholar at MIT and as a post-doctoral fellow at Ghent University. In 2017, he founded Tooso.ai, a San Francisco-based startup specializing in Knowledge Representation and applied Natural Language Processing. Tooso was acquired by Coveo in 2019.
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