Talking Headless, brought to you by Playaz Productions Network (PPN), is hosted by CRM "Godfather" (the industry's name for him not his. His is "CRM Grandfather" because he's OLD) Paul Greenberg.

Episode 3

What's Goin' On? - Ecosystems, Entenmann's, Eyebrows at Oracle Cloud World 2022 and Constellation Research CCE2022.

Takin' It To The Wire - A profile of CRM Watchlist 2022 Winner w/Distinction ServiceNow and what they have to do to continue their impact for the next 3 years.

The People's Playbook - I moderated a great panel at CCE 2022 on Pragmatic CX - but being a moderator did little talking. Now here's my thinking on why you need to think about a practical approach to CX and the five initial steps that you have to take to do it. Yes, due to my origins as a New Yorker, I am highly opinionated.

Music:
Intro and Outro - Rollin' by wonderful musical artist and animal welfare champion Maria Daines. (You can hear her amazing songs and contribute to help support animal welfare here)
What's Goin' On? - Magnetic Funk by Lynne Music
Takin' It to the Wire - To the Wire by Jzac
The People's Playbook - I've Been Thinkin' by Dimitrix

Voiceovers:
This has been a Playaz Productions Network Digital Broadcast by Anand Thaker

A PPN Digital Broadcast