In this episode of the Reimagined Workforce podcast, I explain why human centred design used to solve complex problems. I outline the key steps and how to bring them to life. I describe how human centred design might be used to solve one of the Top 5 workforce challenges facing healthcare that Alicia Cook raised in episode 2. 

There are a few key moments that may be of interest:

5:10 Establishing your project group

5:28 The Double Diamond

5:49 Creating a shared vision for a better future

7:03 Problem: Divergent

9:07 Ethnographic research

10:00 Gallery walk

12:07 Problem: Converge

12:37 Coming to a consensus on root cause

13:03 The Design brief

13:48 Solution: Divergent

14:48 Generating ideas

17:02 Solution: Convergent