Do I send NPS surveys immediately after someone places an order?

This depends on what you want to measure. Sending a survey right after a customer places an order can be an effective way to measure customer loyalty for the shopping cart process. However, if you are more interested in measuring how likely the customer is to recommend the product they purchased, schedule the survey a bit further out to give the customer time to receive and start using the product. They’ll then be able to give relevant, actionable feedback.

Learn more about NPS here - https://flowium.co/3zZiozX