On this episode of Restoration Today, Michelle talks with Danessa Itaya, President of @bio-one about her experience and passion with franchising and how that also brought her to the world of biohazard cleanup. They talk through:-What the key differences are between the companies that do it well - and the companies that struggle-What the culture “Help First” means-Best practices and tips for franchisees on how to market in this industry-..and more!You can read the recent C&R article she wrote on compassion and biohazard cleanup HERE:https://candrmagazine.com/how-compassion-helps-restorers-uncover-the-unexpected-rewards-of-biohazard-cleanup/

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