In this episode we will discuss process mapping

Item 1: Why

1. Plan of PDCA
2. Baseline current process
3. Future state of process

Item 2: How

1. Excel or Paper and pencil
2. Visio
3. PowerPoint

Item 3: When

1. Beginning of a project
2. Any process at all
3. When developing a procedure

Story: Inclusion of process maps into procedures.