Hiring a first-time CSM might seem hard at first, but our special guest, Brian Hartley, made it simple by sharing his strategy for hiring Customer Success Managers with no previous industry experience.
Most customer success leaders prioritize hiring experienced, high-performing CSMs. However, it has become increasingly difficult to find a Customer Success Manager in recent years.
Because of this, hiring managers must be creative and are focused on hiring a first-time CSMs with no relevant experience. In hiring one, they look at coachability, emotional intelligence, attitude, and motivation, among other things.
Over 30% of Brian Hartley’s team of CSMs were hired despite not having any previous experience. Fortunately, some of them turned out to his best CSMs.
Listen to the full recording to find out how to hire first-time CSMs.
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Additional Resources
📑 Blog: 3 Interview Tips for Hiring Customer Success Managers
https://www.csmpractice.com/3-interview-tips-for-hiring-customer-success-managers/
🎥 Video: Steps in Hiring the Right CSM (Customer Success Manager)
https://youtu.be/yvkihrENs28
🎥 Video: Hiring Hacks: How to better evaluate your candidates for a Customer Success Manager position
https://www.youtube.com/watch?v=uXKhRzyFC1E
🎥 Video: Getting a large Customer Success Budget approved
https://www.youtube.com/watch?v=4gIJb1SjMSo
⏬ Infographic: Four Key CSM Role Profiles you want to hire for!
https://www.csmpractice.com/hiring
⏬ Infographic: 2022 Global Customer Success Manager Salary Trends
https://www.csmpractice.com/customer-success-manager-salary-trends
⏬ Infographic:The 10 Skills of Highly Effective CSMs
https://www.csmpractice.com/job-skills
⏬ DOWNLOAD: Recommended CSM Recruiters List
https://csmpractice.lpages.co/recruiters/
⏬ DOWNLOAD: Customer Success Segmentation
https://csmpractice.lpages.co/customer-success-pyramid/
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