A successful trial lawyer-turned-mediator for 35 years, Noll gives you the secrets to calming an angry person of any age while remaining centered and calm. The book guides readers on how to keep your composure during a heated argument, and to withstand insults, provocations, and disrespect from others without losing your cool. In a world more politically divided than ever, De-Escalate provides a simple, surefire way to communicate with others respectfully and productively, despite how tense a situation may be. On The Been There Done That Show Thursday 1-19-18 3pm mst. This is a show you do not want to miss!