When a client calls you back after you repair the computer, it’s a sign they’re dissatisfied with your work. We’re not talking about a new problem, but something they think you caused. Callbacks were causing problems in my computer repair business until we discovered a checklist with the 3 Rs: Reboot, Retest, and Re-confirm with […]

Source: The Three R’s Checklist That Prevent Callbacks - Technibble.com