Ep 591 features Courtnie, a 911 Quality and Training Manager with New Hanover County 911, NC.

Episode topics –

• Discover the challenges and strategies of bridging the gap between seasoned dispatchers and new recruits.
• Understand the evolving culture in 911 centers and the importance of a supportive work environment.
• Hear about Courtnie's journey into public safety and the experiences that have shaped her career.
• Learn about impactful calls and how they influence dispatchers' growth and resilience.
• Explore the significance of mental health awareness and the changing dynamics in the field.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.