Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.

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Episode topics –

• Charles' path from chef and EMT to emergency dispatcher
• Translating soft skills and multitasking from the kitchen to the comms center
• The intensity and training required to handle life-and-death calls
• Handling emotional impact, tough calls, and support systems in dispatch
• Key advice for new dispatchers and lessons learned from five years in the trenches

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.