Tigerpaw Radio: Recent Episodes
Tigerpaw Software
If you are providing voice, desktop management, A/V services or managed print, you may have noticed what we deliver for our customers and how we define what we do is changing. This series is designed to help providers just like you to stay on top of the issues and opportunities that affect you most. We’ll be interviewing key industry players who have knowledge and expertise to help drive your businesses towards the future.
Attention MSPs! Boost your MRR with this game-changing strategy your competitors hope you don’t know about. Join our exclusive interview with industry leaders West McDonald, Brian Harris, and Jay Christensen as they reveal insider secrets to adding high margin MRR!
IT Professionals: Are you ready to elevate your career? Join West McDonald and Dr. Cindy McGovern in a must-watch interview that will help you master your personal brand and unlock your inner sales guru. Discover how owning and managing your personal brand can lead to personal and professional success in the technology industry. Don't miss this chance to learn from the “first lady of sales” so you can elevate your IT career! Check out the interview.
Planning for the future of your technology solutions business can be daunting, especially with the rapid pace of change in the IT world. But fear not! In this Tigerpaw interview, West McDonald and guests Bob Johansen and Jeremy Kirshbaum share powerful tips on how to plan ahead using "Future-back thinking" and prioritize decisions using the 7 spectrums of choice.
Unlock untouched revenue streams with the power of client information and AI solutions! In this interview with Rick Reynolds of Ask Forensics, discover the secrets of account and sales forensics and how they can revolutionize your business strategy. Tune in now!
Ready to stay ahead of the curve in the Pro AV industry? Join Ben Thomas of the ProAV podcast as he dives into the future of the Pro AV channel and explores how to adapt and evolve in 2023 and beyond.
Are you curious about using AI to boost your business but wondering how to do so responsibly? Our latest episode of Tigerpaw Radio has you covered! Seth Dobrin from the AI Institute joins us to discuss the importance of being transparent, utilizing diverse and high-quality data, and staying up to date on the latest AI developments.
Touchdown! Join West McDonald and special guest Jeff McWilliams, VP of Growth at Blind Zebra, as they explore the power of peers in helping sales leaders sharpen their craft. Discover how Blind Zebra helps businesses grow and operate more efficiently and learn how sales leadership and growth are more like a Superbowl than you might think!
How do you survive a ransomware attack and come out stronger on the other side? Learn from somebody who has done it! Join Robert Cioffi of Progressive Computing, Inc., as he shares the harrowing details and inspirational moments of how to not just survive, but thrive.
You know you must do things differently to grow your business in these turbulent times, but where to start? Right here! Check out this eye-opening interview with Michael L. Cozzens as he shares the secrets that helped to grow Visual Edge IT into the giant it is today.
In this Tigerpaw Radio interview with Larry Lavine, best selling author of “Selling from the Heart,” you’ll learn how to become a sales professional that not only makes money but also builds a high level of trust with customers.
“Meta” is in the news for all the wrong reasons, but does that mean the metaverse is dead? Hardly. Tune in as Giselle Mota, Chief of Product Inclusion at ADP, helps demystify the metaverse and unlock huge opportunities for your business today. Episode: 60 Guest: Giselle Mota
1.93 billion people use Facebook every day. 74% of them are using it for business purposes, and 74% of those folks are decision-makers. Is your business reaching them? Let Brandi Rogers, Director of Marketing at CharTec. Inc, show you how! Episode: 59 Guest: Brandi Rogers
Your worst nightmare as an MSP or IT Services provider has become reality: You’ve been hacked and are locked out of all your systems. Blair Dawson of McDonald Hopkins shares what you need to do to protect yourself and your customers. Episode: 58 Guest: Blair Dawson
The biggest cybersecurity threat is not malware, it’s our own people. Join Clint Bodungen of ThreatGen as he shares how Gamification could change that and allow you to dramatically increase your security stance. Episode: 57 Guest: Clint Bodungen
Did you know that there are 7 to 10 types of businesses that ALL call themselves MSPs? Crazy I know! Join host West McDonald, Chief Noise Maker at Tigerpaw Software, and Juan Fernandez, CEO and Co-Founder of the MSP Growth Coalition, as they dive into all the future opportunities for the modern MSP. Episode: 56 guest: Juan fernandez
Curious about how HP is moving into the future? Join Tami Beach, Head of MPS Channel Sales at HP, as she lays out what the future could look like for dealers willing to evolve and seek new opportunities. Episode: 55 Guest: Tami Beach
Corporate core values are a lot more than words on a wall. Join Tigerpaw’s West McDonald and Chris Taylor, CEO at Fisher’s Technology, as they dive in deep into the who, what, where, when, and why of developing strong corporate core values. Episode: 54 Guest: Chris Taylor
If you think remote work is hard, try remote work while living out of a van! Carrie Lynn and Ian Richardson don’t hold back on all the things you need to know if you’ve ever dreamed of #vanlife on the road! Episode: 53 Guests: Carrie Richardson, Ian Richardson
Who’s up to the challenge? Listen as Laura Blackmer, President of Dealer Sales at Konica Minolta Business Solutions U.S.A., shares how to become more important to your customers in a changing industry. Episode: 52 Guest: Laura Blackmer
When you think of the integrator channel, MRR, or, Monthly Recurring Revenue, may not seem to be a natural fit. On the latest episode of Tigerpaw Radio, Dan Ferrisi from Commercial Integrator shares why this shouldn’t be the case.
Episode: 51 Guest: Dan Ferrisi
We’re excited to share we’ve reached a significant milestone for Tigerpaw Radio and TigerTube–our 50th episode!
When we launched this podcast, we made a commitment to produce educational content with a focus on helping our partners and customers with business growth. After 49 episodes featuring 62 different guests and covering a wide range of topics, I think you can agree we’ve delivered! To celebrate this milestone, we conducted our 50th episode as a live broadcast. We brought back some of our most popular guests to revisit the insights they shared and talk about what’s going on today.
You may not be able to control a stormy sea, but you can learn how to surf, right? Listen in or watch as Barney Kister shares critical insights to help you better position your business as global distribution models change forever.
Episode: 49 Guest: Barney Kister
Join Chip Miceli in this rare and important interview with Tigerpaw as he shares the secrets of diversification for explosive growth!
Episode 48 Guest: Chip Miceli
If you’re looking for inspiration when it comes to diversifying your business for hyper-growth, this interview with Jeff Bendix is solid gold.
Office equipment dealers can no longer ignore eCommerce and online marketplaces if they want to stay relevant. Norm McConkey talks with West McDonald about how dealers can thrive in this new economy. Episode: 46 Guest: Norm McConkey
Don’t watch or listen to this interview with Paul R. Ruppert unless you’re ready to start growing your tech services business at hyper-speed. Seriously. Episode: 45 Guest: Paul Ruppert
A managed tech services provider sustaining 16 years of double-digit growth through the pandemic… now that’s a story you want to hear. Episode: 44 Guest: Ed Knott
Join Rick Lambert as he shares his secrets on how to win more sales by establishing a powerful digital presence. You’ll come away with new ideas to market and sell to prospects in 2022! Episode: 43 Guest: Rick Lambert
In this exclusive interview with Valerie Alde-Hayman of gap intelligence, you’ll get access to the statistics and market trends that could forever change your mind about the consumer print market and its impact on the OED channel. Episode: 42 Guest: Valerie Alde-Hayman
Still plan on selling MFDs and printers this year? Will buyers pick you over Amazon or another online option? This insightful interview with Randy Dazo might just make the difference between success or failure in 2022. Episode: 41 Guest: Randy Dazo
Join Forrester’s Jay McBain, Principal Analyst, as he offers up the goods on changes in technology services channels that will impact your business dramatically in 2022! Episode: 40 Guest: Jay McBain
Hiring and retention in the age of the “Great Resignation” may feel impossible, but it doesn’t have to be. Join Joel Vaslow in this powerful interview as he shares the strategies and tips to win more top talent in challenging times. Episode: 39 Guest: Joel Vaslow
Tired of bad actors having the upper hand? Learn how to make your online and network security much more defensible in this “behind the beard” interview with Matt Lee from Pax8. Episode: 38 Guests: Matt Lee
Do you volunteer? Join West McDonald and his guests to hear first hand why these senior leaders volunteer and why you should too. Episode: 37 Guests: Debra Dennis, Tim Renegar, Joe Barganier
Join West McDonald and Greg VanDeWalker as they break down what you need to do (RIGHT NOW!) to improve your customers’ security and grow your business in 2022. Episode: 36 Guest: Greg VanDeWalker
First podcast of the new year! Start 2022 with ideas and insights from CJ Cannata and Scott Cullen of the Cannata Report. The pair dive deep into the current and future challenges in the Office Equipment channel in this latest episode of Tigerpaw Radio with West McDonald. Episode: 35 Guests: CJ Cannata, Scott Cullen
Join Tigerpaw Software as we interview Patricia Ames and Amy Weiss of BPO Media to share their predictions for the future of the office equipment channel. Episode 34: Guests: Patricia Ames, Amy Weiss
What kind of person would start a managed print business knowing full well that the deck is stacked against them because of massive established players? Earl Everson, that’s who! In this exciting interview, Earl bares all and explains how winning is done when you break all the rules and put the customer first.
Episode: 33 Guest: Earl Everson
On the latest episode of Tigerpaw Radio, West McDonald and his guest, Eyal Katz, discuss how to use paid digital marketing to start growing your B2B leads affordably and with real results. Episode: 32
Guest: Eyal Katz
In this episode of TigerTube, two of the channel's heavy weights share their ideas about what dealers must do to survive and thrive in a post-pandemic world.
Episode: 31 Guests: Greg Welchans, President at DM Supplies Network Jim Cerkleski, Executive Chairman at Clover Imaging Group
The past few years have certainly tested the mettle of business leaders in the Office Equipment Channel. There are those that would have you believe that the space will continue to suffer, that MPS and the value of A3 are dead. But are they? And what other ways must organizations flex and adapt to prosper in the age of the new office?
Episode: 30 Guests: • Bob Evans, Principal at Function 4 • Jeff Bendix, President at Bendix Imaging • Brian Stevenson, President at FootPRINT Managed Services
Join Tigerpaw as we interview two of the world-leading experts on print-based security and policy enforcement. They will teach you exactly what you need to do to make sure that you’re doing everything you can to keep your customers safe when it comes to the printed page.
Episode: 29 Guests: Eric Crump, Director of Strategic Alliances at RINGDALE. • Mark Hart, Executive Director of Business Development at ACDI Inc.
The traditional WAN (Wide Area Network) has been around for a long time and is definitely inside the box. How do you get the WAN outside the box? Is it even possible? Is there enough opportunity to bother? Join Tigerpaw as we interview Craig Shlagbaum, SVP, Indirect Channels, Comcast Business, as he lays out how we can end the tyranny of the box with the new opportunities of the SD-WAN.
Episode: 28
Whether you are an introvert, technology geek, or just somebody looking for a better way to grow sales, this Tigerpaw interview with world-leading social selling expert Janet Schijns, CEO at JS Group, will have you selling like a Jedi Master in no time.
Episode: 27
Join West McDonald, Chief Noise Maker at Tigerpaw Software, and Jason Bystrak, VP of Cloud & Services Business Unit at D&H Distributing, as they discuss the Cloud opportunities that could lead to incredible growth for those in the know.
Episode: 26
We interviewed two of the leading MSP experts that are excelling with co-managed services and they share their knowledge on how to do it right.
Episode: 25 Guests: - Bob Coppedge, CEO & Owner at Simplex-IT - Brian Weiss, CEO at ITECH Solutions
Join Tigerpaw and Jason Van Camp, Green Beret and business leader, as we explore how discomfort and uncertainty in your business are much better and more necessary than you think.
Episode: 24
Join Tigerpaw and a panel of Flat-rate experts as they show you how to take away the fear and drive confidence in a profitable and growth-focused flat rate program for office print.
Episode: 23 Guests:
• Bud Karakey, VP of Customer Engagement at NEXERA, a BEI Services Company. • Kenneth Edmonds, CEO at 22nd Century Management • Earl Everson, Founder at Elite Document Solutions • West McDonald, Host, Tigerpaw Radio, founder, West McDonald Co.
Before you say “YouTube is for kids”, think again: In a study detailed on Vidyard, companies that use video are growing 49% faster than those that don’t. At the time of writing, there are over 500 hours of video uploaded to YouTube EVERY MINUTE. Are you benefiting?
Join Tigerpaw Radio and David Walsh; our expert YouTube guest with over 300,000 subscribers; as we explore how video can help grow your business.
Episode: 22 Guest: • David Walsh, YouTube expert and founder, David Walsh Online
The pandemic has changed everything, including how and where people work. More people are working from home than ever before in modern times and this introduces new security threats as well. Join experts from Tigerpaw Software, Pax8, Doberman Technologies, Compliancy Group, and ACDI who are attacking these new problems and turning them into opportunities.
Episode: 21 Guests: - Paul Redding - Mark Hart - Ian Richardson - Brad Fugitt
In this episode of Tigerpaw Radio, we meet with some women leaders in tech who share their experience in the world of high tech and advice for bringing more equality to the channel in the future.
Episode: 20 Guests: • Beth Neargarder, Channel Manager, RocketCyber • Yvette Steele, Director of CompTIA’s Advancing Tech Talent and Diversity Community • Van Little, Global CTO at Interdynamix
We spoke with two customer service aficionados; Corey Odvody of Americom and Joel Vaslow of Tigerpaw Software; and they share the secrets to consistently delivering great customer service.
Episode: 19
Join Tigerpaw Radio in a deep-dive series as we talk with progressive vendors and dealers about how they are not just surviving during the pandemic but growing as their competitors continue to lose ground.
Episode: 18 Guests o Peter Busam, Chief Balancer, Equilibrium Consulting o Greg Van De Walker, Senior Vice President, IT Channel & Services, Collabrance o Juan Fernandez, BMI ImageNet o Carrie Simpson, Managed Sales Pros
Imagine that you plan to stay a couple of weeks on vacation in a foreign country only to find yourself in lockdown there for over 3 months. This may sound like the plot to a film, but it actually happened to guest Greg Vandewalker, Senior Vice President, IT Channel & Services at Collabrance, LLC.
Episode: 17
Post-pandemic, 47% of companies expect to see a portion of their workforce work from home permanently. This raises issues for physical and network print security for customers and providers. How can you get ahead?
Episode: 16 Guest: Eric Crump, Director of Strategic Alliances at Ringdale and MPSA Executive Board Member
“It’s not always what you know, but who you know” is as true in the digital age we live as it ever has been. For all of your networking efforts, you might be missing some of the best connections there are - The Super Connector.
Episode: 15
Listen in as we get up close and personal with leaders in the BTA, CompTIA and the MPSA. This episode is filled with insights about the power and benefit of belonging to something bigger. Now more than ever, these associations are bringing strength and community to the Channel when it’s needed most.
Episode: 14
Better days are ahead and there is no time like now to start preparing for them. Listen for important information to help you, not just prepare for your business life after the pandemic, but to grow your business after it.
Episode: 13 Guest: Darrel Amy, founder, Revenue Growth Engine and CIO, Convergo
Thanks to the global pandemic, businesses around the world are scrambling to adapt to new business realities. In this episode of Tigerpaw Radio, we interview 4 business leaders who have done a tremendous job in not just weathering the COVID-19 storm but continuing in their missions to grow.
Episode: 12 Guests: Jeff Bendix, President, Bendix Imaging & Bendix Technologies Kevin Morris, CEO, OneDOC Managed Print Services James Foxall, CEO, Tigerpaw Software Joel Vaslow, COO, Tigerpaw Software
With so many personal, commercial, and military drones entering the marketplace the skies are going to be busy and more dangerous. What's being done from a security standpoint to ensure safety? What kinds of anti-drone technologies are being tested and which ones will win?
Episode: 11 Guests: Vitaly Mzokov, Kaspersky
Whether in the boardroom trying to get people to buy into a new initiative, a public venue speaking to hundreds of people (one day soon I pray!), or simply bringing you’re a game to the next video conference call, the art of speaking is one of the most important and yet most ignored aspects of our business lives.
Episode: 10 Guest: Heather Monohan, author of “Confidence Creator"
We all know that recurring revenue is the new shiny object, but is it all it's cracked up to be and should you bother?
Episode: 9 Guests: James Foxall & John MacInnes
Users are printing 3% to 5% less every year and the toner wars between the OEMs and those that make remanufactured alternatives are only heating up. When you add ink-based technologies to the mix the tension only gets higher. What does the future hold for some of the biggest re-manufacturers of OEM alternatives?
Episode: 8 Guest: Tricia Judge
With the world abuzz with disagreement on global warming, are green initiatives still important to companies? What kinds of things can companies do to reduce their footprint and make a difference?
Episode: 6 Guests: Aarron Dyck, Clover & Jordan Darragh, PrintReleaf
This is a podcast you won't want to miss as we talk with the author of "Selling from the Heart" about the ugly side of "social" and how in many ways people are doing a terrible job of using social correctly. He'll share expert tips on how to articulate and drive real value in a winning sales process.
Episode: 3 Guests: Larry Levine, Author, Keynote & Founder at Selling From The Heart
Given the increasing number of Ransomware attacks and data leaks, why are companies waiting until they have a major security incident before they really do something about it? Worse yet the bad actors are targeting MSPs as gateways to their customers and the cloud is no longer as secure as once believed. Are there insights to help companies to start protecting themselves before its too late?
Episode: 2 Guests: Himanshu Verma, Global Business Development Security Services at AWS and Matthew Solomon, Vice President of Business Development & IT Complete at Kaseya
In most ways the Managed Services and Managed Print channels look a lot like they did 5 years ago. Or do they? In this episode we’ll explore innovation with two exceptional thought leaders on channel diversification. Listen in to get expert advice on how you can innovate and grow your business more while pushing back on stagnation and old thinking.
Episode: 5 Guests: Greg Walters, Owner & Founder at Walters Inc., and Norman McConkey, Creator at MPS Toolbox
Companies like MARCO, Atlantic Tomorrow’s Office and Loffler are showing great success with adding Managed Services to their portfolios. So why are so many smaller OEDs having such a tough time getting started? As a managed services provider, what new challenges do these new competitors bring to your world?
Episode: 4 Guests: Jeff Gau, CEO at MARCO and William McLaughlin, CTO & EVP at Atlantic Tomorrow’s Office
Whether you’re an office equipment dealer or a managed services provider, we’ve seen a lot of consolidation in the last couple of years and the pace of it only continues to accelerate. In the face of this consolidation, how do smaller providers, who chose to remain independent, compete? Knowing the answers will be critical as you look to grow or simply get out of the way.
Episode: 1 Guests: Tawnya Stone, Vice President of Strategic Technology at GreatAmerica Financial Services Inc., and Jeff Bendix, President at Bendix Imaging and Bendix Technologies