APQC Podcasts: Recent Episodes
American Productivity & Quality Center
APQC podcasts are bringing organizations the information they need to work smarter, faster, and with greater confidence.
In this episode, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President of Advisory Services, MS Companies) to discuss how MS Companies went about creating and using their own process framework for their field work with manufacturing clients and concludes with three tips for organizations interested in developing their own process framework.
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 4 covers how to train and engage employees in the change.
This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 3 covers how to effectively communicate change.
In this podcast, Brittnee Dixon, a research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five key truths that can help you achieve success with your Knowledge Management program and transform it into a KM powerhouse.
This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 2 covers how to manage change.
This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 1 covers who guides organizations through change and how to prevent change saturation.
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss what a utopian DEI program looks like and how to get your organization’s DEI needle to move to that portrait of success.
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss if DEI can be measured, and, if yes, what are key things organizations should be measuring for an effective DEI program.
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss the best ways to get every employee engaged with and committed to DEI, starting with how to build trust across the organization.
In this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging insights from recent research Optimizing Customer Service and Transforming the DNA of Your Customer Service Team , they will share:
- Why customer service matters now
- Opportunities for greater alignment between strategy and measures
- The changing role of customer service representatives
- The future for automation and visibility
The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result is the rise of productivity surveillance tools, which track how workers spend their time. This podcast explores common misconceptions about employee productivity, the potential downsides of surveillance software, and the impact on the workforce.
On this podcast, APQC’s Sharae Celestine talks with LaTrina Collins-Craig, a licensed professional counselor and the co-founder C&C Wellness Center about neurodiversity and how to it can be that special ingredient that unlocks the answers to problems and drives innovation forward.
On this podcast, APQC’s Carla O’Dell talks with Ed Hoffman, former Chief Knowledge Officer at NASA, about how to infuse human skills and knowledge into project management. Check out Ed Hoffman’s new book, The Smart Mission: NASA’s Lessons for Managing Knowledge, People, and Projects, available on August 16, 2022.
On this podcast, APQC’s Mercy Harper talks with Sara Nash, Senior Consultant at Enterprise Knowledge, about the steps knowledge management (KM) teams need to build knowledge graphs. To learn more, check out these resources from Sara:
- How to Build a Knowledge Graph in Four Steps: The Roadmap from Metadata to AI [Blog]
- What’s the Difference Between an Ontology and a Knowledge Graph? [Blog]
- Knowledge AI: Content Recommender and Chatbot Powered by Auto-Tagging and an Enterprise Knowledge Graph [Case Study]
- Project and Expert Finder [Case Study]
On this podcast, APQC’s Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics, about current-state challenges and solutions in logistics. Check out Enrique’s podcast, Logistics with Purpose, and get involved with the Leveraging Logistics for Ukraine campaign.
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On this podcast, APQC’s Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge graphs are and how organizations can get started with this powerful approach for improving user experiences. For another approachable discussion of knowledge graphs, Andy recommends the Content Strategy Insights podcast episode “Aaron Bradley: Knowledge Graph Strategy for Content.”
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On this podcast, APQC’s Mercy Harper and Lauren Trees talk with Juan Sequeda, PhD, principal scientist at Data.World, about what knowledge graphs are the people and process steps you need to bring this powerful technology into your own organization. Check out Juan’s book, Designing and Building Enterprise Knowledge Graphs, his recent article for the Association for Computing Machinery, and his podcast, Catalog and Cocktails.
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Research helps organizations uncover the answers to their questions (e.g., ideas for developing a new product, improving employee engagement, or insights into the strategic planning process.) In this podcast APQC’s Holly Lyke-Ho-Gland, Lauren Trees, Andrea Stroud, and Ben Knoll discuss tips to ensure research projects are fit for purpose, make it easy to engage participants, and provide valuable insights for your research questions.
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On this podcast, APQC’s Lauren Trees talks with Jessica Malloy, Senior Knowledge Manager with Harvard Business Publishing Corporate Learning, about the insights she gained by starting up knowledge management programs at three different organizations.
Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within that company. In this joint podcast between APQC and BPMNestGen, APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin, partner at the Institute for Health and Human Potential and a keynote speaker at APQC Process and Knowledge Management Conference, about the science of emotional intelligence and how BPM teams can leverage it for success in their work.
Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston, financial strategist to CEOs and founder of the Business Society, about the benefits of fractional CFOs and how to find the right fractional CFO for your organization.
Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
In this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney talk some talk discuss sustainability, some of its challenges and the role process and performance management can play in helping organizations achieve their sustainability goals.
Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston, a financial strategist for CEOs and founder of the Business Society, about how small businesses and startups can improve cash flow and risk mitigation.
Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about what finance data management really is and why it’s so important to improve it.
Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC’s Mercy Harper talks with Alma Derricks about intrapreneurship. Alma Derricks, founder and managing partner of Rev, has created new ventures and customer strategies for an array of companies including Verizon, NBCU, Fox, Redbox, Blue Man Group, Mattel, Amazon, and Southwest Airlines; launched ground-breaking digital networks for Star Trek, Peanuts, and Dilbert; and held senior management positions at HBO, Paramount, El Rey Network, Deloitte, and Cirque du Soleil.
Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about how finance professionals can improve processes in 2022.
Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about why finance professionals are focused on acquiring and upskilling talent in 2022.
Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC’s Mercy Harper talks with Greg Lambert, Chief Knowledge Services Officer at Jackson Walker, about the KM program at JW and evolution of KM in law.
Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Tony Benedict, the president of the Association of BPM Professionals, and Alex Roettcher, the director of corporate marketing at Endress + Hauser Group Service to talk about their experiences applying BPM to solve specific business problems.
Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
In this podcast, APQC’s Lauren Trees talks with Caroline Thompson, KM consultant at Shopify, and Sawyer Hamilton, knowledge base administrator at Elevations Credit Union, about how they align KM with business priorities and ensure that people see KM as supporting their work.
Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC’s Mercy Harper talks with Stephen Carradini, Assistant Professor of Technical Communications at Arizona State University, about how knowledge managers should approach and communicate about AI. Check out the article Stephen coauthored, Artificial Intelligence in Business Communication: The Changing Landscape of Research and Teaching, available now in Business and Professional Communication Quarterly. Additional resources mentioned on this episode include AI Weirdness and the “HP Computers are Racist” video (and HP’s response).
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On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about the future of remote and hybrid work within financial management.
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To garner a deeper understanding of which technologies are vital for process teams, APQC asked survey respondents to indicate which tools would be used as part of their efforts in 2022. Let's unpack what they found.
This podcast expands on Holly's published article Process Tools in 2022.
Your hosts today are Holly-Lyke-Ho-Gland - principle research lead at APQC - and Lloyd Dugan - chief architect for BPMNextGen.com.
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On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about strategies for improving cash flow management.
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On this podcast, APQC’s Mercy Harper talks with Dave Applegate, founder of ImportYeti, about his super-popular supply chain visualization tool and what he’s learned from the people that use it.
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On this podcast, APQC’s Marisa Brown talks with Craig Moss, Director of Data and Change Management at DSCI, about cyber security in supply chains. This is the fifth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org.
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In this podcast APQC's Holly Lyke-Ho-Gland talks with Jose Castro, the head of continuous improvement at CMI about how to set up a new program for success and ways to create long-term buy-in and momentum.
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On this podcast, APQC’s Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about practice, tactical tips for implementing Radical Knowledge Management. To learn more about Radical KM, check out Stephanie’s website and her article in Business Information Review.
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It’s a long road to build a successful knowledge management program, but it helps to hear what other organizations have done and their lessons learned along the way. This podcasts highlights advice on developing, optimizing, and sustaining a KM program from:
- Juanita Coyle, CT1 KMSO, U.S. Navy
- Ian Pfaff, CKO, U.S. Army Training and Doctrine Command
- Michael Prevou, Deputy CKO, U.S. Army Training and Doctrine Command
- Kelly Souders, CT1 Program Director, U.S. Navy Carrier Team One
- Allison Wilkins, Knowledge Management Director, Prudential
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On this podcast, APQC’s Mercy Harper talks with Ronan O’Malley, Director of Programs at the World Affairs Council of Greater Houston, about what business leaders need to know about the invasion of Ukraine.
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On this podcast, APQC’s Mercy Harper talks with Christopher G. Caine, President at the Center for Global Enterprise, about data stewardship and governance. This is the fourth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org.
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APQC’s Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business excellence initiatives and how understanding each employee’s tacit knowledge improves business outcomes and the employee experience.
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APQC’s Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about tactics and best practices for improving internal user experiences. For supporting guidance from Bob, visit his website.
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On this podcast, APQC’s Marisa Brown talks with Dave Kurz, Research Fellow at DSCI, about the people side of supply chain digitalization. This is the third episode in a five-episode series about supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. For more on digital supply chain leadership, check out Dave’s book, Digital Supply Chain Leadership: Reshaping Talent and Organizations.
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APQC’s Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about high-level strategies for improving internal user experiences. For supporting guidance from Bob, visit his website.
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On this podcast, APQC’s Mercy Harper talks with Craig Moss, Director of Data and Change Management at DSCI, about supply chain data problems and how to solve them. This is the second episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org.
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APQC’s Mercy Harper and Marisa Brown talk with Anna Yona, founder and CEO of Wildling Shoes, about how her company achieves transparency and sustainability through procurement, logistics, and more.
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On this podcast, APQC’s Marisa Brown talks with Shawn Muma, Director of Supply Chain Innovation and Emerging Technologies at DSCI, about how organizations need to transform and the supply chain’s role in getting there. This is the first episode in a five-episode series about supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org.
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On this podcast, APQC’s Mercy Harper talks with Mariah Barber, founder of Invisible Strengths, about how organizations can take a more proactive and purposeful approach to accessibility. To learn more about Invisible Strengths, visit invisiblestrengths.com. To get involved with their app, visit their GoFundMe page.
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On this podcast, APQC’s Marisa Brown and Carla O’Dell talk about the people and processes behind supply chain headlines. APQC wants to hear your thoughts on supply chain disruptions – click here to take our 10-minute, anonymous survey.
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On this podcast, APQC’s Mercy Harper and Elissa Tucker talk with Dr. Patricia Anderson, Professor at the Forbes School of Business and Technology, about the implications of the anti-work movement for HR professionals and other organizational leaders.
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On this podcast, APQC’s Marisa Brown talks with Shobhit Khandelwal—Founder of ShyftLabs, Co-Founder of Minoan, and member of the Forbes Technology Council—about how supply chain professionals and other organizational leaders can best leverage their retail data.
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On this podcast, APQC’s Mercy Harper and Marisa Brown talk with Efrat Sagi-Ofir, Chief Revenue Officer and Co-Founder of Air Doctor, about her journey from supply chain leader to founder of two startups.
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On this podcast, APQC’s Dr. Carla O’Dell talks with Chip Heath, author of four New York Times bestsellers and professor at the Stanford Graduate School of Business, about practical strategies for bringing data to life. Order your copy of Chip’s new book with co-author Karla Starr, Making Numbers Count: The Art and Science of Communicating Numbers, on Amazon, Barnes & Noble, or through your favorite local bookseller.
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On this podcast, APQC’s Mercy Harper talks with Sarah Cummings, Public-Private Partnership and Research Uptake Expert at Wageningen University and founder of the KM for Development Journal, about the future of KM from the perspective of international development.
For resources mentioned in this episode, click the links below:
- KM for Development
- KM for Development Journal
- How to Use Critical Discourse Analysis for Policy Analysis
- KM4Dev IO Discussion Board
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On this podcast, APQC’s Marisa Brown talks with Anshu Prasad, CEO and Co-Founder of Leaf Logistics, about what’s ahead for supply chains including trucking and freight capacity expectations, opportunities for automation, and more.
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On this podcast, APQC’s Andrea Stroud and Saphra Cleveland talk with Shefali Kapoor Patel, founder of IT education provider Vijay Computer Academy, about how organizations can upskill and reskill employees on IT and data, mistaken assumptions about “who” can do IT and data jobs, and more.
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On this podcast, APQC’s Lauren Trees talks with Dana Tessier, Director of Knowledge Management at Shopify, about the cultural enablers and barriers for effective KM. Click the link below to purchase Dana’s new book and use the code “IGI50” for a 50% discount:
- Handbook of Research on Organizational Culture Strategies for Effective Knowledge Management and Performance
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On this podcast, APQC’s Andrea Stroud talks with Neeraj Tandon, principal at Moksha Data and cofounder of Code Park, about how to grow data science and digital skills in-house. Click the links below for useful resources shared by Neeraj:
- How to Ask a Good Question
- SQL Queries for Mere Mortals: A Hands-On Guide to Data Manipulation in SQL (book)
-
Storytelling with Data: A Data Visualization Guide for Business Professionals (book)
-
Data Science for Business: What You Need to Know about Data Mining and Data-Analytic Thinking (book)
- Houston Data Visualization Meetup
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On this podcast, APQC’s Holly Lyke-Ho-Gland and Marisa Brown share ways to improve procure-to-pay through process management. For more insights and to get started with applying process to procure-to-pay, see the following free resources from APQC:
- Procure-to-Pay Suffers from Disconnected Governance
- Executive Summary: Building Blocks of Success
- Expanding the Value of Process Management: Seven Tenets (webinar)
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On this podcast, APQC’s Mercy Harper talks with Gladys Kemboi, Knowledge Management Officer at Life in Abundance International in Nairobi, Kenya, about the global connections needed for the future of KM research, practice, and talent development.
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On this podcast, APQC’s Lauren Trees talks with Leland Holmquest, communications and change management lead at Microsoft, about how concepts like positive psychology and psychological contracts can help organizations improve KM engagement.
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On this podcast, APQC’s Mercy Harper and Andrea Stroud talk about the skills, mindset, and resources you need to learn and mentor others in data analytics.
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In this podcast, APQC’s Mercy Harper talks with Elizabeth Fletcher, manager of people operations – people & culture at Motorefi and principal consultant at Wordsmith Resume Writing and Interview Prep, about the differences between people ops and traditional HR.
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On this podcast, APQC’s Mercy Harper talks with Karen Gilbert, Associate Director of Development for Corporate Partners at the Forté Foundation, about DEI trends and how organizations can be better corporate partners with organizations like Forté.
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In this podcast, APQC’s Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about the “radical” future ahead for knowledge management. Click here to read Stephanie’s paper on Radical KM.
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On this podcast, Bob Chalker, CEO of the Association for Materials Protection and Performance, and Lisa Higgins, CEO of APQC, offer an in-depth look at what’s driving the move toward fractional executives, how to best leverage fractional c-suite roles, and what’s next for this growing trend.
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On this podcast, APQC’s Mercy Harper, Holly Lyke-Ho-Gland, and Marisa Brown talk about why sustainability matters for regulatory compliance, supply chains, customers, and profitability and performance. Click here to take a 10-minute survey about your organization’s sustainability efforts, and as a thank-you for your participation, you’ll receive a free copy of the survey report.
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On this APQC podcast, APQC’s Mercy Harper Talks with Bruce Boyes—editor, lead writer, and a director of RealKM Magazine—about how KM need to be more evidence-based and integrate a wider range of perspectives, the parallels between KM and sustainability, and much more.
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On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston—a financial strategist for CEOs, founder of the Business Society, and a writer for publications such as Forbes and Entrepreneur Magazine—to talk about what’s in store for financial management in 2022 and beyond.
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On this podcast, APQC’s Mercy Harper talks with Rachel Happe, co-founder and principal of Engaged Organizations, about the future of communities and enterprise knowledge management.
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In this podcast, APQC’s Mercy Harper talks with Marissa Lee, CEO of SOW EVOLVE and global HR strategist, about what’s driving the “Great Resignation,” how to drive engagement in remote/hybrid environments, diversity, equity, and inclusion (DEI), and her book, Why I Broke Up with My Company.
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In this podcast, APQC’s Mercy Harper and Marisa Brown talk with Deep Parekh, PhD, founder and managing partner at Epistemy, about building a strategy for environment, social, and governance (ESG) reporting. To read Deep’s paper, mentioned on this episode, see ESG—From Boardroom Discussion to a Tailored Data Strategy.
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On this podcast, APQC’s Mercy Harper and Holly Lyke-Ho-Gland talk with Marty Strong, CEO and Chief Strategy Officer for the LGS Management Group, about how to leverage and implement integrated business planning.
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On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Khalil Jackson, Gas Marketing Accountant, about lessons learned from the pandemic, what work might be freed up through RPA, and what skills today’s young accounting professionals need to develop.
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On this podcast, Mercy Harper talks with Stephen Dale, founder and director of Collabor8now, about the future of communities of practice, the future of KM more broadly, and what KM might look like in a post-Baby Boomer workplace.
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On this podcast, APQC’s Lauren Trees and Carla O’Dell discuss how the hipster antitrust movement’s focus on data privacy could impact the future of knowledge management.
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On this podcast, Mercy Harper talks with Kyum Kim, Co-Founder and Chief Business Officer of Blind, and Young Yuk, Chief Product Officer of Blind, who share surprising insights about employees’ anonymous behaviors and what employers should learn from them.
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On this podcast, APQC’s Megan McCulloch and Mercy Harper talk with Dan French, CEO of Consider Solutions, about the future of financial management.
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In this podcast, APQC’s Mercy Harper and Ashley White discuss the secrets for assessing culture and team fit during hiring interviews.
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On this podcast, APQC’s Mercy Harper talks with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about the people, process, and technology trends ahead for finance teams.
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In this podcast APQC's Holly Lyke-Ho-Gland, Jeff Varney, and Rick McCarthy define processes and capabilities and discuss their similarities and differences.
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On this podcast, Mercy Harper talks with Cate Steane, founder and owner of Make it Happen Preparedness Services, about navigating ever-changing COVID-19 guidance, building safety strategies for hybrid work environments, and how emergency preparedness integrates with sustainability.
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On this podcast, APQC’s Mercy Harper and Ashley White discuss do’s and don’ts for effective manager/employee check-in meetings. For a limited time, APQC is offering free check-in meeting templates for our podcast listeners. Download our templates for employees and managers.
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On this podcast, APQC’s Holly Lyke-Ho-Gland and Mercy Harper talk about how end-to-end process thinking enables strategy and drives value, how to get started with end-to-end processes, pitfalls to avoid, and success stories.
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In this podcast, APQC’s Lauren Trees and Carla O’Dell discuss how four ways knowledge management can help organizations cope with the current labor shortage with examples from leading organizations.
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In this podcast, Mercy Harper talks with APQC’s Executive Director of HR Ashley White about employees’ negative perceptions of HR and what’s behind them. APQC wants to hear what you think about your HR department. Click here to take a 10-minute anonymous survey.
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Autonomous teams have been called “the future of work,” but how do they work? In this podcast, Mercy Harper talks with Timm Urschinger, co-founder and CEO of LIVEsciences, about where autonomous teams should be deployed, keys to success, and pitfalls to avoid.
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It’s time for organizations to build a more sustainable virtual communication strategy that truly works for everyone—including those who can’t work remotely. On this podcast, Mercy Harper talks with Stephen Carradini, Assistant Professor of Technical Communications and Senior Sustainability Scholar at Arizona State University, about the future of virtual communication in the workplace.
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Most organizations want to be nimbler in the face of rapidly changing technology, markets, and customer needs. In this podcast, APQC’s Lauren Trees and Holly Lyke-Ho-Gland talk to Thomson Reuters’ Amy Albus, Capital Group’s Mikko Ollila, and Munro Strategic Perspectives’ Melinda Munro about how knowledge and process management teams can boost innovation and agility.
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Employee actions can create big cyber security problems, but if employers aren’t careful, they can also create cyber risks for their employees. In this podcast, Mercy Harper talks with APQC’s John Tesmer about the people side of cybersecurity. Subscribe to us on iTunes or wherever you get your podcasts!
If you’re on the finance team, you can’t afford not to think about cyber risk. In this podcast, Mercy Harper talks with APQC’s John Tesmer about the relationship between cybersecurity and internal controls, and which controls organizations should put in place to minimize and mitigate cyber risk. Subscribe to us on iTunes or wherever you get your podcasts!
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Technologies have the potential to help organizations save time, delight their end users, and improve their process and knowledge management programs.In this podcast, APQC’s Holly Lyke-Ho-Gland and Lauren Trees talk with Margo Rose and David Meza about technologies and methodologies that support their process and knowledge efforts.
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Process frameworks help organizations fast track their process work or create alignment between stakeholders, as well as create clarity and standardization
In this podcast APQC’s Mellissa Creppel and Holly Lyke-Ho-Gland discuss APQC’s Process Classification Framework (PCF) and dive into some of the fundamentals of what is the PCF, what makes it unique, and how to apply it in their organizations.
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Process performance encompasses the measurement, monitoring, and controlling of processes. Which is often easier said than done. In this video APQC's Holly Lyke-Ho-Gland, Jeff Varney, and Jonathan Kraft discuss the purpose, challenges, and tips for better process performance.
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Data is key to understanding how a process is performing, but it can lead organizations astray if they use it incorrectly. In this podcast, Mercy Harper talks with APQC’s John Tesmer and Holly Lyke-Ho-Gland about the traps organizations fall into with process performance data and why organizations should think holistically about process and data for machine learning.
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Whether we’re in the office or working from home, we’re all surrounded by smart devices. In this podcast, Mercy Harper talks with APQC’s executive director of IT John Tesmer to learn about the serious risks these devices pose and how organizations can engage employees in mitigating them.
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Design thinking allows organizations to create better solutions and ways of working by asking the right questions, brainstorming answers, and testing and iterating the ideas that emerge. In this podcast, APQC’s Lauren Trees talks to design thinking expert Dan Kraemer about creative applications of design thinking, stumbling blocks to avoid, and why design thinking is the right solution to help us “navigate the now.” Dan is Co-Founder and Co-CEO of global design and innovation consultancy IA Collaborative, where he leads organizational design. He’s also an international speaker and adjunct professor at Kellogg School of Management, Northwestern University, where he focuses on growth strategy and innovation.
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Developing a knowledge or process management program is never easy, but a time-tested framework can help you reach your goals faster and avoid common mistakes. In this podcast, APQC’s Lauren Trees and Holly Lyke-Ho-Gland talk with Allison Wilkins, CJ Nusom, and Jose Castro about the impetus behind setting up process and KM programs and the tools they used to ensure success.
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In this episode of APQC's Podcasts, Holly Lyke-Ho-Gland, Process and Performance Principle Research Lead, talks to Diego Alvarado host of the 'Hablemos de Procesos' podcast about the importance and challenges of doing benchmarking well.
You can watch the 'Hablemos de Procesos' podcast on YouTube
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Advocates want to open COVID-19 vaccine patents to scale up vaccine production, but that won’t be enough for manufacturers around the world to successfully produce vaccines. To make something as complex as a vaccine, you need to tacit knowledge. In this podcast, APQC’s Lauren Trees and Carla O’Dell explain what tacit knowledge is and four ways to transfer it.
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The global microchip shortage is driving production delays across industries and around the world. But semiconductor manufacturers can’t just “go make more.” In this podcast, APQC’s Lauren Trees and Carla O’Dell explain how process knowledge unlocked this problem in the 90s, and why it’s key to solving the problem today.
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When the COVID-19 pandemic hit, nonprofit organizations had to make rapid adjustments to strategy and operations to meet urgent and evolving needs. In this podcast, Mercy Harper talks with Charly Weldon, President & CEO of Family Houston, and Mike Pomeroy, Senior Program Director at Brighter Bites, about their organizations’ strategic planning approaches and how they stayed agile during the pandemic.
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What are the biggest “don’ts” in strategic planning? In this brief chat, Mercy Harper and Holly Lyke-Ho-Gland, Principal Research Lead for Process and Performance Management at APQC, dream up the worst strategic planning process ever to help leaders avoid the most common strategic planning pitfalls.
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Storytelling helps us structure to our ideas, make sense of our experiences, and connect around a shared vision. In this podcast, APQC’s Lauren Trees talks to storytelling expert Lance Weiler about the evolution of narrative and how organizations can use storytelling techniques engage groups in virtual and hybrid settings. Weiler is the Director of the Columbia University’s Digital Storytelling Lab and a keynote speaker at APQC’s 2021 Process and Knowledge Management Conference.
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In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Paul Fjelsta and Kaylen Malley Bill Benjamin about employee engagement, support, and empowerment to drive sustainable improvements.
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Blind is an anonymous workplace app that’s drawing a lot of attention—and funding—from the Silicon Valley crowd. But what are employees really doing on Blind? Should employers be worried about it? In this podcast, Mercy Harper talks with Elissa Tucker, Principal Research Lead for Human Capital Management at APQC, and Lauren Trees, Principal Research Lead for Knowledge Management at APQC, about the implications of Blind for HCM, KM, employers, and employees.
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In this podcast APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin about emotional intelligence, why it’s important, and how it can drive change and improve influence.
Bill Benjamin is a keynote speaker at APQC's 2021 Process & Knowledge Management Conference October 6th and 7th. To learn more about the #1 Conference for KM & Process go apqc.org. Subscribe to us on iTunes or wherever you get your podcasts!
Record-to-report (R2R) is the end-to-end process of recording, closing, consolidating, and reporting on financial data at the period end. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about R2R, its risks and challenges, and what internal controls and key performance indicators organizations should have in place for this key process.
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Order-to-cash (O2C) is the end-to-end process for receiving and processing customer orders and applying cash. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about O2C, its risks and challenges, and what internal controls and key performance indicators organizations should have in place for this key end-to-end process.
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Risk control matrices are powerful tools for identifying, ranking, and implementing control measures to mitigate risks. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about how to structure and apply a risk control matrix, as well as other tools and templates organizations should consider for internal controls.
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Sarbanes-Oxley (SOX) has been in place for nearly two decades, but many organizations still struggle to understand how it fits into their internal controls programs and end-to-end processes. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about the implications of SOX for today’s finance teams.
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Internal audits are key to ensure that risk management, governance, and internal controls processes are operating optimally. But how should organizations structure internal audit programs, and how does internal audit support organizations’ internal controls programs? In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about key considerations and best practices for internal audit.
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With so many recent developments in technology and business circumstances, it’s a great time to consider what skills, knowledge, and experiences tomorrow’s KM professionals will need. In this podcast, APQC’s Mercy Harper talks with Dr. Kendra Albright, Goodyear Endowed Professor in Knowledge Management at the School of Information at Kent State University, and Lauren Trees, APQC’s Principal Research Lead for Knowledge Management, about the key skills and experiences future KM professionals should seek out and what they hope to see for the future of discipline. This podcast is part two of a two-part podcast. Be sure to check out the first episode, “Knowledge Management Careers and Degree Programs with Dr. Kendra Albright.”
The path to a career in knowledge management isn’t always clear-cut. In this podcast, APQC’s Mercy Harper talks with Dr. Kendra Albright, Goodyear Endowed Professor in Knowledge Management at the School of Information at Kent State University, and Lauren Trees, APQC’s Principal Research Lead for Knowledge Management, about KM careers and degree programs. This podcast is part one of a two-part podcast. Stay tuned for the episode two about the skills, knowledge, and experiences future KM professionals need.
Finance leaders often wonder how they should structure internal controls. Where should they consider using shared services, and what processes and activities are best managed by the business units? In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about key considerations and best practices for structuring internal controls.
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What are key risk indicators (KRIs) in financial management? In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about KRIs, why they matter, and which KRIs organizations should monitor.
What are the “three lines of defense” (3LOD) in financial management? In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about the three lines of defense and how they should be applied and operationalized.
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In a virtual or hybrid workplace, people of all generations need to use technology to collaborate and communicate effectively. In this podcast, APQC’s Mercy Harper talks with three guests—Jude Cohen, Social Strategist at Ogilvy (Millennial), Lauren Trees, Principal Research Lead for Knowledge Management at APQC (Gen X), and Cindy Hubert, Executive Director of Client Solutions at APQC (Baby Boomer)—about what leaders can do to smooth out generational differences for effective virtual collaboration. This podcast is part two of a two-part podcast. For part one, see “How Different Generations Experience Virtual Collaboration.”
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This podcast is for people who think big. You’ll hear voices from different industries, functions, and disciplines. Because what we’ve seen, since APQC’s founding in 1977, is that the most innovative ideas spark when people step out of their silos. Scroll through the episodes, you’re bound to find one that’s just perfect for you. But we also encourage you check out the ones that don’t look like an immediate fit. You might just snatch up a new idea that makes you a better partner to someone in another department, or that uncovers an improvement opportunity you wouldn’t have seen before. We post 2-3 podcasts every month, so stay tuned.
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Do Millennials, Gen Xers, and Baby Boomers communicate and collaborate differently in the virtual workplace? To find out, APQC’s Mercy Harper invited three guests from three different generations to talk about their experience: Jude Cohen, Social Strategist at Ogilvy (Millennial), Lauren Trees, Principal Research Lead for Knowledge Management at APQC (Gen X), and Cindy Hubert, Executive Director of Client Solutions at APQC (Baby Boomer). This podcast is part one of a two-part podcast. Remember to tune in next week for part two, see “How Leaders can Improve Cross Generational Collaboration in the Virtual Workplace.”
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Many organizations are moving to hybrid office environments where some people work remotely, and others work from home. In this podcast, APQC’s Mercy Harper talks to Lauren Trees, Principal Research Lead for Knowledge Management at APQC, and Iris Mansour, founder of Every Epic, about the unique challenges of the hybrid office and how to overcome them.
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The hybrid office offers a lot of benefits, but it also has unique challenges, especially when it comes to communication. In this quick chat, APQC’s Mercy Harper talks to Lauren Trees, Principal Research Lead for Knowledge Management at APQC, and Iris Mansour, founder of Every Epic, about engaging hybrid office leaders in communication training and what effective communication looks like in a hybrid office.
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Employees have struggled to find information inside their organizations for years—and the shift to remote work only exacerbated the problems. In this podcast, APQC’s Lauren Trees talks to Alana Cento of Sinequa, a leader in Intelligent Search, about the search challenges KM programs face, how they can be solved, and the critical success factors for implementing and getting value from search improvements.
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In this APQC podcast hosted by Marisa Brown, Senior Principal Research Lead, Supply Chain Management, talks to Stephen Wunker and Charlotte Desprat from New Markets Advisors, and they discuss five ways that organizations have changed their approach to innovation as a result of the disruptions from COVID-19. Leveraging these principles enabled organizations to move rapidly to build and sustain innovation strengths: 1. Embrace uncertainty 2. Innovate with a purpose 3. Think beyond the product 4. Experiment and scale fast 5. Learn by doing
Register for our complimentary Webinar on Innovation
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Most nonprofit organizations have a ton of data, but they don’t always make the most of it to drive decision making and further their missions. In this podcast, APQC’s Mercy Harper talks to APQC’s Senior Statistician Andrea Stroud and Member Insights Analyst Allison Kerlegon about the current state of data management and analytics in nonprofit organizations, the biggest challenges they face, and opportunities they should pursue.
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Steering committees are play an essential role in sponsoring, guiding, and supporting knowledge management (KM) programs. In this podcast, APQC’s Mercy Harper talks to APQC Executive Director of Client Solutions Cindy Hubert about why you should have a KM steering committee, who should be on it, what the steering committee should do, and how KM leaders can best leverage and empower steering committee members.
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The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But in reality, it's more complicated than that. Between the product and payment comes a combination of transactional and higher-value activities, customer-facing opportunities and critical organizational handoffs — a complex process better known as the end-to-end order-to-cash (O2C) process. In this podcast, Marisa Brown, APQC's senior principal research lead for supply chain management, talks with Scott Leahy, host of Esker On Air, to shed some light on the O2C cycle and how business leaders can optimize and capitalize on it.
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Storytelling is so important for encouraging participation in knowledge management (KM). But KM professionals often struggle to gather stories from end users, and they don’t always know the best way to share a story back to the business. In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman Carla O’Dell and Miriam Brosseau, principal at Tiny Windows Consulting, about ways to find, tell, and share stories to promote KM.
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After a year of virtual meetings, we’re all experiencing a bit of “Zoom fatigue.” In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman Carla O’Dell and Miriam Brosseau, principal at Tiny Windows Consulting, about ways to make virtual meetings more effective and engaging.
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Holly Lyke-Ho-Gland, Principal Research Lead at APQC, and Jonathan Kraft, project manager for APQC's Advisory Service team, provide an overview of APQC's Seven Tenets of Process Management. To build strong processes across the enterprise, organizations must establish a firm foundation based on these seven critical tenets.
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Organizations today face a common challenge – ensuring they have the talent to deliver on business objectives in a fast-changing business environment. AI platforms such as Starmind allow organizations to identify subject matter experts across the enterprise and access employee knowledge based on skill and expertise profiles. APQC’s Elissa Tucker talks to Stefan Gass, Starmind’s Chief Marketing Officer and Head of Growth about how Starmind builds real-time skills profiles that are accurate and complete and allow organizations and employees to prepare for and respond to evolving business needs.
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Many organizations still struggle to understand what their employees know and connect colleagues to share expertise. AI platforms such as Starmind can close this gap by analyzing data across enterprise systems to continually uncover hidden knowledge and skills. In this podcast, APQC’s Lauren Trees talks to Eric Storm, Starmind’s Vice President for North America, about how Starmind identifies knowledgeable people within the workforce and then routes questions to the employees best suited to answer them. Learn more at apqc.org
In February 2019, APQC Executive Director of Client Solutions Cindy Hubert spoke with Daniel Coyle about how to build stronger and more collaborative organizational cultures. Coyle is the award-winning, New York Times-bestselling author of several books on leadership and performance including The Talent Code and The Culture Code: The Secrets of Highly Successful Groups.
Daniel will be a keynote speaker at APQC's 2019 KM Conference April 29 - May 3. For more information go to APQC.org.
In this podcast, APQC KM Principal Research Lead Lauren Trees interviews community manager, author, and speaker Stan Garfield about the biggest opportunities in KM right now, the missteps organizations are making, and how to keep your KM portfolio fresh without losing focus or abandoning tried-and-true approaches.
For more APQC content go to APQC.org.
You can follow Stan on Twitter @stangarfield.
Remember to follow APQC on Twitter @apqc and discover more great Knowledge Management content at APQC.org.
Large-scale trends like digital transformation, cognitive computing, and Agile are affecting how knowledge managers accomplish their goals and how their work is perceived. In this podcast, APQC’s Lauren Trees interviews community manager, author, and speaker Stan Garfield about the top 10 trends in KM, with a special focus on the evolution of community management and the value of Working Out Loud.
You can follow Stan on Twitter @stangarfield.
Remember to follow APQC on Twitter @apqc and discover more great Knowledge Management content at APQC.org.
Enterprise knowledge-sharing communities have been around for decades, but new technology and broader cultural trends are changing the norms of interaction in these groups. APQC’s Lauren Trees and Darcy Lemons discuss new trends in communities of practice and how to take advantage of the latest advancements.
Remember to follow APQC on Twitter @apqc and discover more great Knowledge Management content at APQC.org.
Is there value in the constraints that tight budgets put on us? Yes, according to Scott Sonenshein, an award-winning professor at Rice University, consultant to Fortune 500 and dot coms, and author of the new book Stretch: Unlock the Power of Less and Achieve More Than You Ever Imagined.
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In this podcast, APQC’s knowledge management guru, Lauren Trees, collides with APQC’s process and performance management expert, Holly Lyke-Ho-Gland to discuss trends that will transform how employees interact, collaborate, and share knowledge over the next decade. The two of them cover what modern workers are experiencing, what changes they would like to see, and how looming technological and cultural shifts may influence business priorities and investments.
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APQC’s Financial Management expert, Mary Driscoll, unpacks the emerging role of cybercrime in the world of accounts payable
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Yesterday’s workforce planning won’t cut it today. Find out why and what needs to change in this APQC human capital management podcast, sponsored by T.H. Easter Consulting. APQC’s Rachele Collins interviews APQC’s Elissa Tucker, principal research lead, human capital management. Elissa describes the three A's of upgraded strategic workforce planning programs: accountability, agility, and analytics. Then, Terri Hartwell Easter, principal of T.H. Easter Consulting shares her perspective on this topic.
For more information on strategic workforce planning see the APQC report: Strategic Workforce Planning: Best and Next Practices Report.
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In this podcast, APQC principal research leads Lauren Trees and Holly Lyke-Ho-Gland talk about the research project they just wrapped, Managing Project Knowledge. The conversation focused on what Trees and Lyke-Ho-Gland see as the key takeaways for knowledge and project managers, including:
- the wide array of approaches that BAE Systems, NASA, Fujitsu, Volvo, and others use to ensure that project teams capture, share and reuse relevant knowledge;
- strategies to encourage collegiality and collaboration among project teams; and
- ways to get busy project managers to participate in KM activities
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APQC’s Financial Management expert, Mary Driscoll, explains what the top finance analytical capabilities challenges are for 2017 and how to address them.
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APQC’s Financial Management expert, Mary Driscoll, explains what the top finance process standardization challenges are for 2017 and how to address them
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In this podcast, APQC CEO Carla O’Dell and KM Principal Research Lead Lauren Trees talk about ways to improve collaboration and build trusted relationships in the virtual sphere. The first segment focuses on recent decisions by several large companies to limit or eliminate virtual work in an effort to boost collaboration. O’Dell and Trees delve into the thinking behind these policies , why so many organizations struggle with virtual collaboration, and what can be done about it. In the second segment, O’Dell and Trees discuss a recent APQC webinar by Alok Gupta, data science manager at Airbnb, and how the strategies for building trust in the peer-to-peer economy can be applied to enterprise knowledge sharing.
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APQC CEO Carla O'Dell spoke with Cal Newport as part of the "Big Thinkers, Big Ideas" interview series. The bestselling author of Deep Work: Rules for Focused Success in a Distracted World, Newport is an assistant professor at George Washington University and the author of numerous bestselling titles. He spoke with O'Dell about "deep work" and the need to balance collaboration with private space to focus in the face of many distractors.
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In December of 2016, APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2017. In this podcast, research analyst Michael Sims and subject-matter expert Holly Lyke-Ho-Gland dig into the survey results to discuss what challenges organizations are facing in the area of data and analytics and what they can do to solve them.
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APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to identify ten barriers to enterprise knowledge sharing. Over a series of KM podcasts, all ten of these barriers will be addressed. On this podcast, APQC executive director Cindy Hubert and KM research program manager Lauren Trees address the barrier of distance
Remember to follow APQC on Twitter @apqc!
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to identify ten barriers to enterprise knowledge sharing. Over a series of KM podcasts, all ten of these barriers will be addressed. On this podcast, APQC executive director Cindy Hubert and KM research program manager Lauren Trees address the barrier of culture. Remember to follow APQC on Twitter @apqc!
In this August 2016 edition of APQC’s monthly research program manager interview, Michael Sims, research specialist at APQC. talks Holly Lyke-Ho-Gland, research program manager in the area of process and performance management about change management for building a data-driven culture.
Topics discussed include:
- Why being data driven is important
- How to build the business case for becoming data driven
- Change Management tactics for shifting to a data-driven culture
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APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to identify ten barriers to enterprise knowledge sharing. Over a series of KM podcasts, all ten of these barriers will be addressed. On this podcast, APQC executive director Cindy Hubert and KM research program manager Lauren Trees address the barrier of measures. Remember to follow APQC on Twitter @apqc!
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to identify ten barriers to enterprise knowledge sharing. Over a series of KM podcasts, all ten of these barriers will be addressed. On this podcast, APQC executive director Cindy Hubert and KM research program manager Lauren Trees address the barrier of sponsorship. Remember to follow APQC on Twitter @apqc!
Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day.
On June 29, 2016, APQC’s Lauren Trees and Holly Lyke-Ho-Gland conducted a webinar on how to tie knowledge to process and follow-on Q&A podcast on the role of knowledge in process management. This podcast addresses some of the questions posed during the webinar. Remember to follow APQC on Twitter @apqc!
In this podcast, research specialist Michael Sims interviews research program manager Holly Lyke-Ho-Gland about what end-to-end processes are and why they're important to process management professionals. Remember to follow APQC on Twitter @apqc!
Leadership is an important area of interest for people managers. While methods and concepts may change over time, there are still key aspects of leadership that remain the same. In this APQC podcast, research specialist Michael Cappelli interviews Elissa Tucker, APQC's research program manager in HCM, on the importance of leadership to people managers. Remember to follow APQC on Twitter @apqc!
APQC CEO Carla O’Dell talked with Charles Duhigg as part of the Big Thinkers, Big Ideas interview series. His new book titled Smarter, Faster, Better: The Secrets of Being Productive in Life and Business details what the most productive people do differently than everyone else without having to make enormous sacrifices, and offers tools and techniques that all of us can apply immediately to our lives to boost our productivity. Remember to follow APQC on Twitter @apqc!
The Blueprint for Success: Accounts Payable report recently published by APQC's financial management (FM) team is truly a roadmap for achieving top performance in AP. In addition to valuable insight on seven AP performance indicators provided by Mary Driscoll, senior research fellow in FM, the blueprint provides definitions and benchmarking data. But what is a blueprint and how can it help your organization? Remember to follow APQC on Twitter @apqc!
In this podcast, APQC's research specialist, Michael Sims, talks with APQC's own analytics team, Ron Webb and Christy Aroopala, about what analytics means to them, what challenges their customers are facing, and what the future holds for analytics. Remember to follow APQC on Twitter @apqc!
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to identify ten barriers to enterprise knowledge sharing. Over a series of KM podcasts, all ten of these barriers will be addressed.On this podcast, APQC executive director Cindy Hubert and KM research program manager Lauren Trees address the barrier of time. Remember to follow APQC on Twitter @apqc!
APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to identify ten barriers to enterprise knowledge sharing. Over a series of KM podcasts, all ten of these barriers will be addressed.On this podcast, APQC executive director Cindy Hubert and KM research program manager Lauren Trees address the barrier of awareness. Remember to follow APQC on Twitter @apqc!
Mary Driscoll, senior research fellow at APQC in financial management, discusses the findings of her recent survey: Finance Improvement Today—Plan to Apply Beautiful Minds Remember to follow APQC on Twitter @apqc!
APQC’s Michael Cappelli interviews his colleague Elissa Tucker about the people challenges that get in the way of productivity and quality improvement. Tucker shares the people challenges that she frequently hears about in her work as APQC’s human capital management research program manager, common misconceptions about managing people, and her favorite blogs, Twitter feeds, and newsletters on the topic of people management and leadership. Remember to follow APQC on Twitter @apqc!
APQC CEO Carla O’Dell recently talked with Stuart Frankel as part of the Big Thinkers, Big Ideas interview series. Frankel is the CEO and a co-founder of Narrative Science, a Chicago-based technology company that is a leader in advanced natural language generation (NLG), which turns data into a text story about the data. Frankel shared with O’Dell details around NLG and data storytelling, and its importance in the KM space. Remember to follow APQC on Twitter @apqc!
In the April 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about case studies, including why do organizations like them, how does APQC find its case studies, and how are they created. Remember to follow APQC on Twitter @apqc!
In 2016, APQC made a strategic change in our research agenda to expand our Human Capital Management (HCM) expertise beyond the HR function to include issues that all managers of both people and process face. Elissa Tucker, Research Program Manager in HCM at APQC recently spoke on the many ways HCM applies to an organization. Remember to follow APQC on Twitter @apqc!
Eighty-nine percent of respondents to an APQC survey said their organizations use mentoring to help employees develop skills and competencies. They also ranked mentoring among the top two approaches to accelerate learning and development, with 59 percent rating it as effective or very effective. In this podcast, research program managers Elissa Tucker and Lauren Trees address audience questions from their March 2016 joint KM/HCM webinar “Workplace Mentoring for Technical and Nontechnical Audiences. Remember to follow APQC on Twitter @apqc!
Continuous improvement is an important practice finance executives need to pursue to maintain high productivity, efficiency, and effectiveness. In this APQC podcast, Mary Driscoll, Senior Research Fellow, Financial Management speaks on the latest trends in fixing finance. Remember to follow APQC on Twitter @apqc!
Organizations are increasingly interested in making design-to-cost an integral part of their product development process. In November 2015, APQC conducted research on the shift to a product development approach focused on design-to-cost. During this podcast, APQC's Andrea Stroud discusses highlights from the research findings.
For more detailed information on this research, see the Effectively Setting Product and Component Cost Targets and Designing to Them whitepaper. Remember to follow APQC on Twitter @apqc!
In the March 2016 Process and Performance Management podcast, APQC research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about data and analytics: why are some organizations still hesitant about embracing analytics and what are the big analytics research topics APQC will be addressing in 2016.
For more information on analytics and process and performance management follow Michael @MSIMS_APQC and Holly @hlykehogland on Twitter. Remember to follow APQC on Twitter @apqc!
APQC CEO Carla O’Dell talked with Louis Richardson as part of the “Big Thinkers, Big Ideas” interview series. An IBM storyteller and enthusiast, Richardson meets with clients and partners worldwide and shares how “social smarter work” can deliver real business results. With more than 30 years of experience in the collaboration and document management industry, he has served in sales, support, consulting, and document production management positions. From this perspective, Richardson shared with O’Dell how he has seen knowledge and information management approaches change, and most rapidly in the past several years. Remember to follow us on Twitter @apqc!
In this February 2016 Knowledge Management podcast, APQC research specialist Ken Hayman spoke with research services KM program manager Lauren Trees about some KM basics for the uninitiated, including: * what first steps to take when developing a KM strategy for your organization * a roadmap to help organizations design, implement, and sustain KM programs * identifying critical knowledge and making it available to employees and * various approaches to improve knowledge flow inside organizations.
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Whoever thought onboarding was fun? The first day of work is usually fraught with paperwork and discussions around health benefits—que the collective yawn. Enter Ashley White, the director of HR at APQC, who is trying to turn it all around. In this APQC podcast, she shares with us her insights into the “first day, first week, and first month” concept, and how any organization can easily and inexpensively insert fun activities into the onboarding process. Ashley also explains why she has made it her mission to make onboarding fun—information you need to hear if you want to engage and retain your new employees. Remember to follow us on Twitter @apqc!
In the February 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about what is organizational agility, who needs it, and how does it fit with strategic planning. Remember to follow us on Twitter @apqc!
APQC CEO Carla O’Dell talked with Dr. John Medina as part of the “Big Thinkers, Big Ideas” interview series. Medina, a developmental biologist and neuroscientist, has a lifelong fascination with how the mind reacts to and organizes information. He is the author of the New York Times bestseller "Brain Rules: 12 Principles for Surviving and Thriving at Work, Home, and School" — a provocative book that takes on the way our schools and work environments are designed. He will be keynoting in April at APQC’s Annual Knowledge Management Conference in Houston. Medina conversed with O’Dell about brain rules for KM, and what he and other neuroscientists have learned about how the brain functions that will help us use our brains better when we are working. Remember to follow us on Twitter @apqc!
Holly Lyke-Ho-Gland, APQC’s process and performance management research program manager, interviewed Claire Wybrow, enterprise business architect at Allegient, LLC. about her experience with using MosaiQ in the beta environment. Remember to follow us on Twitter @apqc!
CEO Carla O’Dell and KM Research Program Manager Lauren Trees talked on the topic of cognitive computing and addressed some of the great questions submitted by our audience during the January 2016 KM community call Carla and Lauren hosted, entitled “KM in 2016 and Beyond: Questions and Predictions. Remember to follow us on Twitter @apqc!
As the calendar year gets underway, business planners and performance managers are keen to look forward. But optimism can be dampened when enterprise risk assessments start to roll in. APQC's Mary Driscoll, Senior Research Fellow in Financial Management, recently spoke on key issues in enterprise risk management (ERM) that will likely dominate C-suite conversations in 2016. Remember to follow us on Twitter @apqc!
APQC CEO Carla O’Dell recently talked with Chip Conley, as part of the “Big Thinkers, Big Ideas” interview series. He is the head of Global Hospitality and Strategy with Airbnb, a community marketplace for people to list, discover, and book unique accommodations around the world. For 20-plus years, Conley led the development, creation, and management of boutique hotels, as the founder and former CEO of Joie de Vivre, which grew to become the second largest boutique hotel company in America. Conley also presents his theories on transformation and meaning – in business and life – to audiences around the world. He is the author of four books, and in his latest, The New York Times bestseller, “Emotional Equations: Simple Truths for Creating Happiness + Success,” Conley takes us from emotional intelligence to emotional fluency – placing meaning at the top of the balance sheet. Remember to follow us on Twitter @apqc!
Predictive workforce analytics isn’t just an HR issue. In this podcast, APQC’s human capital management research program manager, Elissa Tucker, interviews Greta Roberts, co-founder and CEO of Talent Analytics, Corp. Greta will be a keynote speaker at the Predictive Analytics World for Workforce conference (April 3-6, 2016, San Francisco). In this podcast, Greta discusses the many business problems that predictive workforce analytics can help companies solve. Hear her provide examples of how brand-name companies today are using predictive workforce analytics. Find out what she thinks about reports that there is a shortage of data scientist talent. (Her answer might surprise you). Greta will explain what business leaders need and don’t need to know about predictive workforce analytics. And, she shares her predictions for new uses of predictive workforce analytics that are on the horizon. PredictiveAnalytics World for Workforce, April 3-6, 2016 in San Francisco, is the premier workforce analytics event for HR professionals, business leaders, line of business managers, and analytics practitioners. This global, cross-industry event covers predictive solutions to today's greatest workforce challenges. Join Greta Roberts and APQC when you register today with 15% off code APQC15. Remember to follow us on Twitter @apqc!
In the January 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about the process and performance management research agenda, including how the topic areas work together and how APQC identifies its topics for its research agenda. Remember to follow us on Twitter @apqc!
As part of APQC’s Big Thinkers, Big Ideas interview series, APQC CEO Carla O’Dell recently talked with Sherry Turkle, a clinical psychologist, author, and founder/director of the MIT Initiative on Technology and Self. In her new book, ”Reclaiming Conversation: The Power of Talk in a Digital Age,” Sherry examines how smartphones and social media have crowded out real conversation. Her insightful conversation with Carla raises awareness of this issue and Sherry shares some of the tools needed to change our behavior so we can rediscover the value of conversation Remember to follow us on Twitter @apqc!
As we all know when we go to conferences we have several questions that surface as we attend presentations. To facilitate getting answers to those questions APQC introduced its inaugural Voice of Conference. Throughout the conference attendees were encouraged to place questions on whiteboards and rate the ones they found particularly meaningful. APQC’s staff then answered the most popular questions submitted.
During this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney answer all of the questions that were not addressed at the conference on a range of process management topics (e.g., cross-functional processes, governance, and buy-in).
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APQC CEO, Dr. Carla O'Dell, recently interviewed Chip Heath, and asked Chip about confirmation bias and his newest book, Decisive: How to Make Better Choices in Life and Work. Chip is a professor at Stanford University, and along with his brother Dan Heath, is a master at taking complex ideas based on cognitive science research and translating them into actionable advice. The Heath Brothers have had best sellers with Made to Stick: Why Some Ideas Survive and Others Die and Switch: How to Change Things When Change is Hard.
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APQC CEO, Dr. Carla O'Dell, recently interviewed Larry Prusak, co-author of Working Knowledge: How Organizations Manage What They Know, as part of APQC’s Big Thinkers, Big Ideas series to discuss the concept of wisdom and how leaders get it.
APQC’s Holly Lyke-Ho-Gland, process and performance management research program manager, Jeff Varney, senior adviser, and Lauren Trees, knowledge management research program manager answer questions received from the attendees of the November process and performance management webinar, Innovative techniques for Process Improvement. Listen as they cover topics including the benefits and best practices of Communities of Practice, crowd sourcing and hack events within organizations. Holly also shares examples from an APQC case study on Liberty Bank and how they achieved success using inventive methods.
No single role in HR suffers from a crisis of identity more than the HR Business Partner (HRBP). While many are calling for HR to serve a more strategic role, there are others who say HR’s job is to function as a hub dedicated to the administrative tasks that keep employees shuffling along. Amid these diametrically opposed concepts comes the HRBP– a role designed to serve as a conduit between the tactical and the strategic functions of both HR and the business.
So what’s holding back HRBPs? Is it the skills gap associated with training generalists to become strategists? Is it a lack of organizational enablement or recognition of the strategic power of the role?
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APQC’s Ron Webb, executive director of Open Standards Benchmarking, stats hub, and information systems, and Christy Aroopala, senior research statistician explore APQC’s methodology for driving decision making using process performance and benchmarking data. They discuss how to use basic statistical methods to identify meaningful findings and improve your business processes and will use real-life examples from process improvement projects on cycle time and customer satisfaction to illustrate the methodology. They will also share: * Applying business process analytics for substantive process improvements * Identifying relevant process data to support decision making * Taking your benchmarking projects to the next level.
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APQC’s Human Capital Management Research Program Manager, Elissa Tucker, and Talent Analytics, Corp.’s CEO, Greta Roberts, will talk about: * staffing and structuring a workforce analytics capability, * dealing with data adversity, * choosing analytics projects and methods, * sharing quantitative results with data-shy clients, and promoting a data-driven approach to talent decision making.
Remember to follow us on Twitter @apqc!
APQC's Andrea Stroud talks to author and business consultant Kate Vitasek about a fresh perspective and a new lens for thinking about supplier relationships
Key takeaways include:
- Why some of the worlds’ most popular sourcing strategies are incomplete for today’s modern procurement challenges
- Why and when it is essential to make the shift from “buying” to “architecting” supplier relationships
- How systems thinking can optimize supplier relationships
- How to apply Sourcing Business Model theory for any spend category
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Join APQC's Holly Lyke-Ho-Gland, process and performance management research program manager, and Sarina Paul, former group general manager of quality and operational excellence for Transfield Services and former executive director of advisory services for APQC, as they discuss Sarina's experience using APQC's Process Classification Framework® at Transfield Services. During this podcast Sarina and Holly discuss the biggest challenges in organization-wide process management, tactics for employee engagement, and how Transfield integrated process, quality, and knowledge management to optimize its process journey.
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APQC CEO Dr. Carla O'Dell interviewed Ed Hoffman, Chief Knowledge Officer at NASA. Their conversation took unexpected turns: it ranged from why fear is needed if you want big change to what a CKO does in NASA (and how to discover the critical 5% of knowledge that matters) to what happens when the cowboy culture of Elon Musk’s SpaceX collides with a perfectionist culture like NASA’s.
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Mick Simonelli, Innovation Consultant and former senior executive who built USAA's Innovation Program, and Mike Fitzgerald, Innovation Leader and Senior Analyst with Celent, examine current innovation activity in banks, insurers, and securities firms. They analyze responses to multiple surveys of financial services professionals conducted over the past two years and discuss
- measuring the importance of innovation to business strategy,
- identifying and promoting the key benefits to innovation, and
- discovering and overcoming the common barriers to implementation.
Remember to follow us on Twitter @apqc!
APQC CEO Dr. Carla O'Dell interviewed the quintessential Big Thinker/Big Idea man himself, Dr. Tom Davenport on what the future will be like for knowledge workers.
Tom has written or co-authored 16 bestselling business books and is one of Harvard Business Review’s most frequently published authors. He has been named one of 10 “Masters of the New Economy” by CIO Magazine and the third leading business-strategy analyst (just behind Peter Drucker and Tom Friedman) by Optimize Magazine. He is also a friend and on APQC’s Board of Directors.
In early 2015, APQC fielded a survey focused on determining current supply chain management priorities and trends. During this podcast, APQC’s Andrea Stroud and Becky Partida discuss their findings from the research, along with current and future trends in supply chain.
APQC CEO Dr. Carla O'Dell recently interviewed Peter Korsten, Vice President and Partner, IBM, and a new member of APQC’s Board of Directors for her Big Thinkers, Big Ideas series They discussed the challenges of building strategy in a fast moving world and what the role of benchmarking might be.
APQC’s research program managers, Holly Lyke-Ho-Gland and Andrea Stroud discuss best practices in product and project portfolio management including establishing a standardized project submission process; applying value and risk assessments for project prioritization and selection; overcoming roadblocks or opportunities through structured reviews; and ensuring compliance, standardization, and continuous improvement.
David Doney, Vice-President of Internal Audit at SIRVA, Inc and Holly Lyke-Ho-Gland answer questions on data visualization. These questions include:
- how to identify and communicate the key message types contained in a dataset
- best practices for using bar, pie, histogram, and scatterplot displays
- analytical techniques such as indexing and normalization
- framework for conducting a data analysis project
You can view entire Process and Performance Management Webinar: Best Practices in Data Visualization, in APQC’s Knowledge Base.
Remember to follow APQC on Twitter @apqc.
APQC's John G. Tesmer, director, open standards benchmarking, and Holly Lyke-Ho-Gland, process and performance management program manager, answer questions from Process Classification Framework (PCF) users on:
- Best Practices to align policy and procedures with PCF
- Recommended approach for mapping metrics to PCF processes
- Which organization in the company typically "owns" the deployment of the PCF?
- Can we use the PCF in risk management and internal audit departments?
You can view entire Process and Performance Management Webinar: Putting the PCF into Action in the APQC Knowledge Base for free.
APQC CEO,Dr. Carla O'Dell, interviewed Alex Pentland, head of the Human Dynamics Laboratory at the MIT Media Lab and keynote speaker on May 1, 2015 at APQC’s KM Conference. He and his team have collected data, using RFID badges, on hundreds of thousands of interactions between people in companies and governments. They have found that the greater the flow of ideas within a group, the more productive it is. That makes sense, right? Sharing good ideas and best practices rapidly, as well as harvesting the best ideas from a diverse group of people, should lead to improvement if the conditions are right.
APQC CEO, Dr. Carla O'Dell, recently interviewed Dr. David Eagleman, New York Times Best Selling Author and neuroscientist, as part of APQC’s Big Thinkers, Big Ideas series on tacit knowledge, how we learn, and why getting off autopilot is good for your brain and for your organization.
Bob Buckman has been leading the charge to share knowledge since he was CEO of Buckman Laboratories. APQC CEO, Dr. Carla O'Dell, interviewed him recently for APQC's Big Thinkers, Big Ideas series, and noticed the reason executives want knowledge sharing to work hasn’t changed much with time: the need for rapid response in the face of changing markets and customer expectations.