Clearvision's Podcast: Recent Episodes
Clearvision
This podcast is managed by Clearvision, an award-winning Atlassian Platinum Solution Partner. Hear from software enthusiasts as they discuss an array of topics. Visit our website at https://www.clearvision-cm.com/ to learn more about what we provide.
Do you need to improve the speed of service, but don’t have the time – or resources – to build a custom solution? Let’s show you how your company can use the flexible pre-built templates available in Jira Service Management, and apply them to your workflows.
In this webinar, you’ll learn how to deliver service at speed, without compromising on quality. Our Jira Service Management experts share their top tips for getting up and running fast, so your team can support your customers with the level of service they expect.
What you’ll learn
- An introduction to Jira Service Management templates
- How to turn features on and off
- Use advanced form templates
- How to set up customer permissions and notifications
- Working with other teams that use Jira
Save time, improve efficiency, and delight your customers – with the right combination of readymade solutions inside Jira Service Management.
In this episode, we look at how the industry is fundamentally changing its approach to IT Operations and how Jira Service Management can help support this digital transformation.
What you’ll learn
In this episode, we look at how the industry is fundamentally changing its approach to IT Operations and how Jira Service Management can help support this digital transformation. Topics covered
- Fast failure and chaos engineering
- ITSM, high-velocity IT and DevOps
- Supporting high-velocity IT with Jira Service Management
You may already be using automation in Jira Service Management to help your teams focus on the work that really matters. But did you also know that you can also set up automation rules, based on the status of the services critical to your business?
In this episode, we’ll be covering how you can build powerful automation and alerts for critical services within Jira Service Management.
What you’ll learn
- Service-based alerts and incident routing.
- Service-based approvals.
- How to manage service assets.
- How to use services in powerful automation rules.
Monitor your operations and maximise your team’s effectiveness during an incident – with the automation features built into Jira Service Management.
This is your one-stop shop for information on all things ITSM. Chief Revenue Officer Paul Renshaw and ITSM expert Gary Blower talk:
- The influence of DevOps over ITSM tooling.
- ServiceNow and Jira Service Management.
- Opsgenie.
- The evolution of ITSM and more!
Sit down, relax or go for a walk with our downloadable recording.
Efficiency = quality.
But what does it mean to be efficient in a team, and how can Atlassian software help?
These are just two of the questions we answer in our latest podcast episode recorded by Chief Revenue Officer Paul Renshaw.
Paul’s extensive Atlassian knowledge makes him the perfect candidate to address the topic of boosting team efficiency with software. He addresses everything from revolutionising your team to the killers of productivity and how to add value to your company and the teams you work with.
Tune in now or download this episode for later!
In this episode on the Clearvision podcast, Product Manager Jake Churcher talks to Chief Revenue Officer Paul Renshaw about why some users and even teams fall out of love with Jira and how to fall back in love with the #1 tool for software development teams.
Aso covered:
- How to make life easier with the tool.
- The evolution of Jira.
- Service management with IT.
- Jira Work Management and Jira Service Management.
Haven’t got time to listen now? No problem! You can download it and listen when it’s convenient for you.
Are you a key stakeholder or work in IT and have found yourself responsible for managing Jira within your business?
It’s not an uncommon occurrence. Often when Jira is implemented, there is someone within the business that becomes the gatekeeper. It almost becomes a side job for them!
If you can relate, tune into our podcast episode about ways to avoid:
- Becoming solely responsible for Jira.
- Accumulating a backlog of projects and more.
Atlassian Cloud isn’t the only choice, and for some, it’s not even an option! If you’re an Atlassian customer working in one of many regulated industries that can’t embrace Cloud due to stringent regulations that dictate data location and security constraints, you’re likely benefiting from Data Center. But are you aware of the additional options out there that can make your life even easier?
Introducing ClearHost!
In this short yet comprehensive episode on our podcast taken from a video recorded by our IT Operations Manager and Atlassian expert Lewis Lovelock, we compare our self-hosted solution for Data Center users, ClearHost, with Atlassian Cloud.
Sit back, relax, listen and understand:
- Why some businesses can’t use Atlassian Cloud.
- What ClearHost is.
- ClearHost as an alternative to Atlassian Cloud.
- Services for both Atlassian Cloud and ClearHost customers.
If you don’t want to manage application and operating system (OS) security, backups, upgrades, uptime or monitoring, then you should learn about ClearHost. It will take five minutes of your time and could save you years of hassle.
For anyone migrating from Server to Cloud, this webinar turned podcast recording is a must. IT Operations Manager, Lewis Lovelock, covers the top 5 dos and don’ts based on his experience of migrating Clearvision's Confluence Server to Atlassian Cloud.
While you're here, check out our white paper on avoiding big-bang Atlassian data migrations, which have become the norm when moving from Server to Cloud. We cover lower-risk, more agile alternatives for greater business value: https://www.clearvision-cm.com/white-papers/a-guide-to-iterative-atlassian-migrations/
Choosing the right support for a portfolio of products like the Atlassian suite can present a strategic dilemma.
**In the latest episode on our podcast, Chief Revenue Officer Paul Renshaw and Product Manager Jake Churcher explore and compare the Atlassian support options available.
They address several important questions including:**
- Do SLAs need to be enhanced for the user base?
- How do you escalate issues?
- Which channel(s) can be used to reach out for help?
- How important is it to have a support agreement in place?
- With the move to Cloud, what options are available?
- How does support differ?
- What is the difference between Standard, Premium, and Enterprise plans?
- What exactly do these support offerings cover?
- What support is there for Server and Data Center users?
- How does support differ between Server, Data Center, and Cloud products?
- How do I decide between Standard, Premium, and Enterprise?
- Are there any third-party alternatives?
- How does Clearvision’s support differ from Atlassian’s offering?
Atlassian Cloud Roadmap - Top 10 Stops
There are several stops on the roadmap to Cloud in the next 12-months; in this episode on the Clearvision podcast, Senior Solution Architect Gary Blower and Atlassian Administrator Dan Tombs, discuss their top five features, including:
- Insight Asset Management.
- Custom reporting.
- Analytics.
- Dynamic forms.
- Templates in Confluence.
- Collaboration in Confluence.
- Automation for Confluence.
- Enhanced incident management.
- Multi-instance Cloud search.
- Halp integration.
- Customising request columns on the portal.
And more!
In less than 30-minutes, you’ll learn the details of each feature and the benefits.
The direction of travel is cloud, and in this episode of our podcast, Atlassian experts Paul Renshaw, Gary Blower, and Matt Muschol discuss how Atlassian users can focus more on their core business. Why not download this episode and listen on the go to find out:
- The definition of cloud.
- Digital hoarding and how migrating only necessary data can improve processes.
- The different types of cloud migrations — private, public, and boutique.
- Risks posed by different environments.
- Concerns over data residency for teams no longer wanting IT to run their Jira Server.
- Support that's available to different cloud users.
- Choosing the RIGHT cloud.
- Decommissioning and archiving.
This episode is led by Solution Architect, Gary Blower. Gary is highly knowledgeable on Atlassian products and software as a whole and in this recording he covers all there is to know about Jira Service Management — the new and improved version of Jira Service Desk.
The Future of Service Management — Jira Service Management covers:
- The evolution of the application.
- New and enhanced features, such as asset management and alert handling with an on-call rota.
- Benefits to ITSM and DevOps teams.
- What to expect in 2021.
In this episode, Chief Revenue Officer Paul Renshaw and Technical Customer Success Manager Jake Churcher, discuss the benefits of having a support service that helps Atlassian users on every platform, including Atlassian Cloud.
If you’re looking for a solution to take the pressure off of your IT team listen now. The topics covered include:
- The available support options for Atlassian Cloud, Data Center, and Server.
- How Clearvision provides support for migrations from Server to Cloud or DC.
- How organisations of different sizes can benefit from external support.
- The type of support Clearvision provides to business teams.
- The different SLAs available to customers.
In this podcast, we’re joined by three working professionals who discuss what working from home means to each of them.
Many businesses have been forced to go remote as a result of Coronavirus; Christina Bush who has been working from home for more than 25 years, discusses the impact it is having on those not so familiar with the practice, such as Events Manager Hannah Waller.
Before COVID-19, Hannah had no experience in what it meant to be a fulltime remote worker, in fact, she hated the very idea of it. In this recording, she's joined by teammate Filipa Firmino who has been working from home since she joined the company just under a year ago. They talk with Christina about how they've adjusted to not only working remotely but being in isolation as a result of the lockdowns placed on a number of countries around the world.
Hear exclusively from CEO, Gerald Tombs, as he delves into the challenges surrounding private and public sector cloud.
Topics covered in this episode:
- Resourcing – The gap in technically skilled workers.
- Security – Ensuring products and data hosted are secure.
- Data sovereignty – Where data is physically stored.
- Market leaders – Who to choose and why.
Gerry covers a number of pressing topics around cloud hosting, including a transparent overview of market leaders Amazon Web Services (AWS) and Microsoft Azure.
Content Marketing Executive, Naz Karimi, interviews Solution Architect and Project Management expert, Marie Kent.
Integrating Mavenlink with Jira allows teams to continue using Jira in their day-to-day activities, and aggregates data to produce robust and customised plans and reports.
Don’t miss Marie answering some of the most important questions:
-How Jira data differs from Mavenlink data.
-Why PPM is important for teams using an agile framework.
-What the deal is for teams using Jira with traditional frameworks such as waterfall.
-Complexities of the integration.
Chief Technology Officer Matt Muschol is back with another podcast episode relating to Clearvision’s cloud hosting offering, ClearHost. This time he covers the partnership with Amazon Web Services (AWS).
Find out how Clearvision came to deliver hosting powered by AWS, and the work that’s being done to help customers migrate, build, design, and manage workloads on the AWS platform.
Chief Innovation Officer Simon Wood and Chief Revenue Officer Paul Renshaw, continue their discussion on the emergence of the gig economy.
With more people seeking contract work, Clearvision’s sister company ClearHub (responsible for connecting businesses with the world’s best Atlassian contractors) is only expected to grow.
Using both personal and professional examples, Simon and Paul take a deep dive into the matter, leaving little to the imagination in part 2 of this debate.
For anyone interested in taking up contract work now or in the future, this episode is a must. Be sure to tune in to part 1 if you haven’t already done so.
Software is eating the world! Clearvision CEO Gerald Tombs and Mavenlink CEO Ray Grainger discuss why they decided to partner up, covering the five W’s (who, what, when, where, and why).
Chief Innovation Officer Simon Wood and Chief Revenue Officer Paul Renshaw, discuss the emergence of the gig economy in all its forms. With more millennials seeking contract work, Clearvision’s sister company ClearHub is only expected to expand.
Using both personal and professional examples, Simon and Paul take a deep dive into the topic, leaving little to the imagination in this part 1 debate. For anyone interested in taking up contract work now or in the future, this episode is a must.
David Morgan and Richard Crampton discuss Jira Service Desk and why it should be taken seriously when looking for a new Service Management tool.
IT Services and Operations Manager, Jake Churcher, tells the story of Clearvision’s support service. In less than 7 minutes, he explains how it all began and what’s on offer today from flexible options to suit the needs of every business to the available add-ons.
Use this recording to learn more about support for Atlassian tools and go forward with confidence.
Don’t miss this long-awaited podcast episode, featuring Clearvision’s own Lewis Lovelock and Marc Ray of Zephyr.
https://www.clearvision-cm.com/
Chief Technology Officer, Matt Muschol, tells the story of ClearHost — Clearvision's cloud hosting service for Atlassian applications.
Clearvision was built on trust, and this honest recording aims to help teams that are using Atlassian tools migrate with confidence.
Seven minutes is all it takes to discover how it all began and to learn what's included in the solution today.
Tune in to this episode on our podcast featuring Chief Innovation Officer Simon Wood and Head of Training Paul Christie. They discuss Atlassian training, consultancy, and contractors. Using real-life examples, listeners can get a feel for how Clearvision aids businesses with their transformation plans.