The Hold Room: Recent Episodes
Airport Consultants Council
Join us in The Hold Room, a bi-monthly podcast brought to you by the Airport Consultants Council! The Hold Room will explore the latest trends in airport development and passenger facilitation both here in the U.S. and around the world.
Conversational, informative, and sometimes irreverent, expect unique insights from ACC leaders, members, airports, and industry experts as we breakdown trends directly affecting airport development, including: the future of passenger facilitation; airline industry prognosis; airport construction practices; and legislative and regulatory updates. We will also explore the issues affecting your company, including increasing diversity in the industry, financial trends and challenges, and recruiting, developing and retaining employees, just to name a few.
Don’t miss this new opportunity to engage with ACC - you never know who you might run into while hanging out in The Hold Room!
Former ACC Board Chair Larry Studdiford provides his expertise regarding baggage handling technology/innovation and how it contributes to the positive passenger experience. He dives into the intricacies of baggage design, operations, and cost and how this affects airports and travelers.
Stuart Vella, Vice President Commercial Development & Operations, USA, joins Laura and Delia in The Hold Room to discuss technology based solutions in premium lounges that are here to stay.
Alan Howell, a senior airport architect with the Metropolitan Airports Commission at MSP, joins Laura and Delia in The Hold Room to discuss an architect’s perspective on working at an active airport. He talks about the impact the last couple of years has had on the projects at the airport.
Matt Cunha, a State Trooper at Boston-Logan International Airport, joins Laura and Delia in The Hold Room to discuss law enforcement’s perspective on working at an active airport. He talks about what he enjoys about working in law enforcement at an airport as well as the challenges and changes to the passenger experience he has seen over the last two years.
Mary Luc, a quarantine public health officer with the Centers for Disease Control and Prevention (CDC) at SFO, joins Delia and Neil in The Hold Room to discuss the CDC’s role at airports in mitigating the spread of infectious diseases within the United States. She talks about the importance of collaboration between public health agencies and airport partners, as well as her advice for traveling during the pandemic.
- This episode is a great reminder about the best ways for travelers to keep themselves and others safe while traveling, particularly around the holidays. Stay safe, Happy Holidays, and stay tuned for more episodes in the new year!
Scott Skramstad and Rick Valentino of Metropolitan Airports Commission (which operates Minneapolis-St. Paul International Airport and 6 general aviation airports) chat about the future passenger experience and adapting operations in response to the pandemic. Learn about post-pandemic challenges MAC is dealing with including staffing, wayfinding, and technology implementation.
Steven Tamaroglio – United Airlines is automating the passenger experience with new technology post-COVID-19. Find out what the passenger feedback is by tuning into this episode of the Hold Room! Join Steven Tamaroglio from United Airlines to learn how COVID-19 has driven touchless passenger experience, technology advancements, and the gate of the future.
Chris Kopec – Representing the multidisciplinary planning, design, and construction administration firm McFarland Johnson, Chris Kopec gives us an inside look at innovations at airports from a mechanical engineering lens. Ranging from advanced screening equipment to indoor air quality improvements to marketing, Chris describes the technologies he believes will provide a positive passenger experience into the future.
Local TV news producer and Millennial resident of the Bay Area Charles Guese provides insight on how his leisure travel experiences have been impacted throughout the pandemic. Charles shares his observations of various airports across the country and discusses what he believes can improve the passenger experience.
Phil Burke is in “The Hold Room” this week with Delia Chi and Neil Chatwood. Listen to what the Metropolitan Airports Commission Assistant Director of Customer Experience has to share about the Travel Confidently program and touchless technology.
Will terminals of the future be bigger? How can we improve the check-in process? Check out what Carolina Libardi, Principal Consultant with LeighFisher/Jacobs, thinks about these questions and other terminal planning topics in Episode 3 of The Hold Room!
Hear what Carlton Braley, retired Assistant Airport Director at Manchester-Boston Regional Airport, has to say about the COVID warriors and proactively planning for change.
Hear what Rick Lucas, Senior Project Manager at McFarland Johnson, has to say about traveling during the pandemic and his outlook of the coming year.
ACC is re-launching our podcast The Hold Room! Join us getting to know a few of our interviewees for this upcoming season.