Ahead of eTail UK, this special mash-up episode of The Retail Tea Break podcast brings together conversations with Persi, Curvy Kate and Blackcircles to explore how retailers are connecting AI, brand, marketing and digital to create stronger customer experiences.

From smarter personalization and AI implementation to full-funnel thinking and breaking down internal silos, this episode looks at how retail businesses are adapting to changing customer expectations while keeping the human touch at the centre of the experience.

Key talking points:

• Why disconnected teams often lead to disconnected customer experiences
• How Persi is using AI to rethink product discovery and personalization in fashion retail
• The importance of balancing creativity with commercial performance across every touchpoint
• Why Curvy Kate believes retention and lifetime value matter more than short-term acquisition
• How Blackcircles is embedding AI across multiple business functions while focusing on people and culture
• The shift from acquisition-first thinking to lifetime value and retention strategies
• Why the retailers seeing the biggest AI success are the ones aligning teams around clear business outcomes

Join in the conversation at this year’s eTail UK. 16th & 17th June in Manchester. Register now for eTail UK https://etailuk.wbresearch.com/

Curvy Kate https://www.curvykate.com/

Black Circles https://www.blackcircles.com/

Persi https://www.yourpersi.com/