Meet Harriet! Harriet lives in California and works in Customer Success. Listen to her talk about tricitizenship, customer experience and sticky notes.

Kaizen https://en.wikipedia.org/wiki/Kaizen

Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days - Joey Coleman https://www.goodreads.com/book/show/36739327-never-lose-a-customer-again